Reports to: Vice President of Operations

Department: Operations

Location: City Care Facilities in OKC, Norman, Tulsa, and beyond

Status: Full-Time, Exempt

Position Summary

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.

It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.

Still reading? Great! Now more about the position.

The Director of Facilities & Safety is responsible for ensuring City Care's facilities are well-maintained, safe and operational, while leading the teams responsible for facility maintenance and safety across our locations. This role oversees preventative maintenance, repairs, vendor relationships, facility budgets, safety operations, emergency preparedness and compliance with applicable requirements.

Working closely with program leadership, the Director establishes consistent operational practices, responds to emerging needs and supports environments where our neighbors, team members and visitors experience safety, dignity and care.

Key Responsibilities

Maintenance & Facility Operations

• Oversee routine maintenance and repairs across all City Care properties, including emergency shelter, respite shelter, supportive housing sites, and administrative offices.
• Implement and maintain preventative maintenance schedules and procedures to ensure facilities and equipment remain safe, functional and well-maintained.
• Ensure urgent maintenance issues are addressed promptly, coordinating team members, contractors and program leadership as needed.
• Ensure that facilities meet safety, accessibility, and compliance standards (fire codes, ADA regulations, etc.).
• Maintain an up-to-date inventory of equipment, supplies, and tools needed for repairs.

Vendor & Contractor Management

• Manage relationships with third-party contractors, vendors, and service providers (HVAC, plumbing, electrical, janitorial, security, pest control, etc.).
• Obtain and evaluate bids for major repairs and renovations, ensuring cost-effectiveness and quality.
• Coordinate vendor selection, contract renewals and service performance, escalating significant contractual or financial decisions for approval.

Budget, Compliance, & Performance

• Inform and manage facilities and safety budgets, monitor expenses and recommend priorities for maintenance, equipment and capital improvements in collaboration with Operations and Finance leadership.
• Ensure compliance with OSHA, OHFA, fire codes, life safety, accessibility, and other regulatory requirements.
• Maintain accurate records of inspections, permits, and compliance documentation.
• Establish and monitor key performance indicators (KPIs) for facilities and safety operations, including preventative maintenance completion, work order response and resolution times, incident documentation, inspection compliance, and more.
• Track, analyze and regularly report on operational performance, identifying trends, areas for improvement and recommended actions to strengthen safety, efficiency and accountability across locations.

Staff Leadership & Coordination

• Lead and support Facilities, Safety, and Property Management leadership, establishing clear expectations, consistent operational and communication standards, and accountability across City Care locations.
• Ensure appropriate staffing plans, coverage and on-call systems are in place to meet facility maintenance and safety needs across locations.
• Lead recruitment, onboarding, training, coaching, performance evaluations and corrective action in partnership with Human Resources.
• Work closely with program leadership to identify and respond to site-specific maintenance and safety needs.
• Ensure consistent use of facility work order systems, including timely assignment, documentation, follow-up and resolution of requests.
• Provide regular updates to Operations leadership on staffing, outstanding work orders, safety concerns and emerging operational needs.

Facility Improvement & Planning

• Provide operational input on facility construction, renovations and capital improvements, and coordinate implementation of assigned projects.
• Identify opportunities for sustainability and efficiency improvements (e.g., energy-efficient lighting, water conservation efforts).
• Coordinate office moves, space planning, and furniture procurement as needed.

Safety Operations & Emergency Preparedness

• Provide leadership and oversight of safety operations across City Care locations, ensuring consistent standards and practices that reflect the unique needs of each environment.
• Supervise and support the Safety Manager, establishing clear expectations, monitoring performance and ensuring accountability for team operations.
• Ensure effective systems are in place for safety staffing, incident reporting, emergency response, training and ongoing risk assessment.
• Partner with program leadership to identify and address safety concerns, balancing operational needs with City Care's low-barrier, trauma-informed and person-centered approach.
• Review safety trends, recurring incidents and operational risks, working with the Safety Manager to identify improvements and ensure appropriate follow-through.
• Ensure safety policies, procedures and emergency preparedness plans are implemented consistently and remain aligned with organizational expectations and applicable requirements.
• Escalate significant safety concerns, resource needs and operational risks to executive leadership with recommendations for resolution.

Skills & Experience

• 3+ years of experience in facilities management, maintenance, safety operations, property management or a related field.
• Experience supervising teams, including scheduling, coaching, performance management and accountability.
• Working knowledge of building systems, including HVAC, plumbing, electrical and general maintenance.
• Experience coordinating safety operations, emergency response or incident management.
• Ability to assess risks, respond calmly to urgent situations and make sound operational decisions.
• Strong organizational skills and ability to prioritize competing needs across multiple locations.
• Experience managing vendor relationships, service contracts, negotiations, and operational budgets.
• Working knowledge of applicable OSHA, fire, building and accessibility requirements and and Oklahoma Residential Landlord and Tenant Act.
• Ability to collaborate effectively with program teams and communicate clearly across different levels of the organization.
• Familiarity with facility management systems, work order platforms and Microsoft Office.
• Commitment to City Care's mission and an understanding of trauma-informed, person-centered practices.
• Experience in homeless services, supportive housing or a nonprofit environment preferred.

Work Environment & Physical Demands

• This is an on-site position requiring regular travel between City Care locations, including emergency shelters, supportive housing communities and administrative facilities.
• Work may include exposure to urgent maintenance issues, safety incidents and individuals experiencing crisi
• Requires occasional evening, weekend and after-hours availability to support emergency maintenance or safety responses.
• Ability to lift up to 50 pounds, climb ladders and navigate a variety of indoor and outdoor environments.

 Schedule Hours & Expectations: This is a first shift, 9:00 - 5:00 role that may require occasional evening, weekend and after-hours availability to support emergency maintenance or safety responses. 

Salary: $65,000 annual

City Care lists the exact pay rate for each position as part of our commitment to transparency and equity. The rate listed on this job posting is the highest rate we are able to offer for this role and is not negotiable. Our salary bands are benchmarked to the 75th percentile for comparable roles in the nonprofit sector using data from the Oklahoma Nonprofit Compensation Report and are reviewed every two years using updated sector compensation data to ensure City Care remains competitive while maintaining equitable pay practices across our team. Please apply only if the listed pay rate works for you.