Company: Progressive Machine & Design (PMD) – GPS Division

Job Type: Full-Time | On-Site
Salary Range: $65,000–$80,000 annually

About the Opportunity: Progressive Machine & Design (PMD) is seeking an experienced Contract Manufacturing Order Specialist to join our GPS division in Victor, NY.

This is a brand-new position created to support the continued growth of our GPS division, including an expanding customer base and new business opportunities. As GPS continues to grow, we're looking for a dedicated professional to help strengthen customer relationships, streamline order management, and ensure an exceptional customer experience.

In this role, you'll serve as a key point of contact for our precision manufacturing customers, managing orders from initial quote through final delivery while ensuring accuracy, responsiveness, and customer satisfaction.

The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced manufacturing environment. You'll collaborate closely with customers and internal teams to coordinate quoting, order processing, production timelines, and quality requirements.

This is an exciting opportunity to step into a newly created role, help shape processes as we grow, build relationships with new and existing customers, and make a meaningful impact on the continued success of GPS and PMD.

Key Responsibilities:

Customer Service & Order Management

• Serve as a primary point of contact for customers, providing timely communication and exceptional service throughout the order lifecycle.
• Manage customer inquiries, order status updates, delivery schedules, and general account needs.
• Build and maintain strong customer relationships through proactive communication, responsiveness, and follow-through.
• Coordinate with manufacturing, quality, and production teams to monitor open orders, communicate progress, and resolve potential delivery issues.

Quoting & Contract Review

• Review incoming requests for quotation (RFQs) and collaborate with manufacturing and quality teams to establish accurate pricing and lead times.
• Verify customer specifications, drawings, material requirements, tolerances, inspection requirements, and applicable revisions.
• Prepare and submit customer quotations, ensuring accuracy and completeness.
• Review customer purchase orders against approved quotations to verify pricing, specifications, quantities, revisions, and delivery requirements.
• Identify discrepancies, special requirements, or potential risks and coordinate resolution before order acceptance.

Order Processing & Documentation

• Enter and maintain accurate customer orders, delivery schedules, and manufacturing instructions within ERP and internal systems.
• Ensure proper documentation and traceability throughout the order lifecycle.
• Maintain organized, accurate customer and order records in accordance with established procedures and quality requirements.
• Support configuration control, document revisions, and customer-specific requirements.

Quality & Continuous Improvement

• Support compliance with ISO 9001:2015, AS9100, and applicable customer quality requirements.
• Monitor customer feedback, delivery performance, and quality scorecards to identify opportunities for improvement.
• Coordinate with the Quality team on customer complaints, returns, and nonconforming product documentation.
• Assist with Return Material Authorizations (RMAs) and corrective action processes.
• Contribute to continuous improvement initiatives that strengthen customer satisfaction, operational efficiency, and order accuracy.

Education and Experience:

• Experience: 5 to 7+ years of customer service or contract management experience specifically in a precision manufacturing, CUI, or aerospace supply chain environments
• Quality Standards Knowledge: Proven familiarity working under AS9100 and ISO 9001 quality management systems, with an understanding of strict documentation chains. ITAR, CUI and CMMC experience is preferred.
• Technical Aptitude: Ability to interpret manufacturing and quality job traveler documents, understand the distinction between part revisions, and read commercial terms in ISO 9001:2015 and AS9100 contracts.
• Software: Advanced proficiency with Manufacturing ERP software and customer supply chain techniques.

Knowledge, Skills & Abilities

• Basic ability to read and understand English and Metric measurement units.
• Basic competence in manufacturing environment. (Preferred)
• Ability to interpret and follow written policies and procedures.
• Proficient knowledge of computer operations and applications including, but not limited to, Microsoft Word, Excel and Outlook.
• Proficient competency in high school level mathematical skills. 
• Ability to take direction and work as part of a team.
• Time management skills and the ability to prioritize workload.
• Ability to learn new and more complex manufacturing and quality concepts. 
• Effective written and verbal communication. 

Why Join PMD?

At Progressive Machine & Design, you'll be part of a team that takes pride in technical excellence, strong customer relationships, and delivering high-quality manufacturing solutions.

We offer the opportunity to make a meaningful impact, collaborate with experienced manufacturing professionals, and grow your career within an established and innovative organization.

Compensation: $65,000–$80,000 annually, based on qualifications and experience.

Location: Victor, NY | Full-Time, On-Site

Ready to join our team? Apply today!

Progressive Machine & Design is an Equal Opportunity Employer.