Job Summary

The Starbucks Team Leader oversees daily operations and partner performance to ensure smooth store execution, premium beverage quality, and exceptional guest service. This role supports the Starbucks Manager in maintaining a clean, safe, and welcoming environment that meets Starbucks brand standards and health and safety regulations.

The Starbucks Team Leader provides hands-on leadership by coaching, training, and supporting partners while ensuring consistency in operations, product quality, and guest experience. This role plays a key part in driving team engagement, maintaining operational standards, and supporting overall store performance.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Guest Experience & Culture of Excellence

• Deliver excellent guest service in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the Culture of Excellence in all guest and partner interactions.
• Serve as a role model for professionalism, service standards, and teamwork.

Daily Operations & Store Standards

• Perform normal barista duties and support daily café operations as needed.
• Ensure all opening, shift-change, and closing procedures are followed consistently.
• Maintain a Clean, Safe, and Ready store that meets Starbucks Food Safety Assessment standards and Georgia Health Department requirements.
• Monitor health codes and safety practices to maintain a high health score.
• Ensure daily time, temperature, transfer, and waste controls are completed accurately.

Leadership, Training & Development

• Coach and mentor baristas on maintaining a clean bar, back-of-house, and café environment.
• Conduct Starbucks on-the-job training for baristas and barista trainers as needed.
• Maintain ServSafe Certification and ensure food safety compliance among partners.
• Support partner development, addressing performance issues and communicating needs to the Manager.

Inventory, Reporting & Coordination

• Assist with inventory counts, stock level maintenance, and placing or receiving orders as needed.
• Send daily financial and operational reports to Accounting.
• Submit maintenance and facilities requests to support store operations.

Communication & Policy Compliance

• Enforce both Starbucks and Rock City Enterprises policies and procedures at all times.
• Facilitate clear and timely internal communication across Starbucks and Rock City Enterprises teams.
• Serve as point of contact for guest questions, feedback, and concerns in the absence of the Manager, ensuring professional resolution and escalation as needed.

General Responsibilities

• Oversee daily supervision of partners alongside the Manager and other Team Leaders.
• Motivate and guide partners to perform in alignment with company values and service standards.
• Perform other duties as assigned by management, including those typically handled by a Barista Trainer when not present. 

Qualifications

Education & Experience

• High school diploma or GED preferred.
• Minimum of one (1) year of experience in a retail or restaurant environment preferred.
• Completion of Starbucks Barista Training and Starbucks Barista Certification required.

Knowledge & Skills

• Strong leadership and coaching abilities with the capacity to supervise up to 15 partners.
• Outgoing, friendly personality with a passion for delivering excellent guest service.
• Professional, engaging, and polite demeanor with guests and partners.
• Effective communication skills in both one-on-one and small group settings.
• Strong attention to detail and commitment to operational consistency.
• Ability to read, understand, and follow operational documents and store procedures.
• Ability to work effectively in a fast-paced, team-oriented environment.

Licenses & Certifications

• ServSafe Certification required (or ability to obtain if expired).
• First Aid & CPR Certification required (or ability to obtain if expired).

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Ability to lift and/or move up to 30 pounds.
• Flexible availability, including nights, weekends, holidays, and special events as needed.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence