About the Company 

Chan & Chan USA LLC is a growing food manufacturer producing high-quality frozen dumplings, buns, sausages, and other specialty products for our own brands and for leading retail and foodservice customers. Our team works in a modern, clean facility where safety, food safety, and quality come first. 

Position Summary 

The Shipping/Receiving Clerk makes sure everything coming in and going out of the warehouse is correct, documented, and food-safe. The role receives and checks inbound deliveries, prepares and verifies outbound shipments, records every transaction in Sage X3, and keeps the shipping and receiving records that support traceability and audits. Success is measured by accurate receipts and shipments, on-time loads, complete records, and inventory accuracy. 

Essential Functions 

• Receive inbound deliveries: check products against purchase orders and bills of lading, inspect for damage, verify temperatures and lot codes, and complete FSQA receiving checks. 
• Record receipts and shipments in Sage X3 the same day, and report shortages, overages, and damage to the Warehouse Supervisor and Supply Chain. 
• Prepare bills of lading, packing lists, and shipping documents, and schedule carrier pickups and delivery appointments with Logistics. 
• Verify outbound loads against orders: product, quantity, lot codes, and dates; inspect trailers for cleanliness, condition, and pre-cooling; and seal trailers. 
• Keep product on FSQA hold separated and never ship or use held product. 
• Maintain receiving, shipping, temperature, and trailer inspection records, and pull them for traceability exercises, recalls, and USDA, FDA, and customer audits. 
• Support cycle counts and inventory adjustments with the Inventory Analyst. 
• Process returns and carrier damage claims. 
• Communicate with carriers, drivers, Logistics, Supply Chain, and production to keep receipts and shipments on schedule. 
• Provide administrative support: data entry, recurring reports, and other tasks in Sage X3 and Excel. 

Food Safety, Quality and Safety Responsibilities 

The company operates under dual USDA (FSIS) and FDA jurisdiction. 

• Follow Good Manufacturing Practices (GMPs), hygiene, allergen, and foreign-material controls; report food safety, quality, or safety concerns to a supervisor or FSQA immediately; and complete all required food safety and safety training. 
• Reject or hold any delivery that is out of temperature, damaged, mislabeled, or shows signs of pests, and notify FSQA right away. 
• Keep lot codes accurate on every receipt and shipment so product can be traced one step back and one step forward. 
• Follow food defense rules at the dock: check driver identification, keep trailers sealed, and never leave the dock unattended or open. 

Supervisory Responsibilities 

None. 

Education and Experience 

Required 

• High school diploma or equivalent. 
• 1+ years of shipping, receiving, or warehouse clerical experience. 
• Basic computer and Excel skills and a high level of accuracy. 

Preferred 

• Frozen or refrigerated food warehouse experience. 
• Sage X3 or other ERP experience. 
• Experience preparing bills of lading and working with carriers. 
• Forklift or powered industrial truck certification. 

Knowledge, Skills and Abilities 

• Strong attention to detail; catches count, lot, and date errors before product moves. 
• Uses Sage X3, Excel, and Word accurately. 
• Organized and calm under time pressure at the dock. 
• Communicates clearly with drivers, carriers, and coworkers. 
• Works independently and follows documented procedures exactly. 
• English required. Cantonese, Mandarin, or Spanish a plus. 

Required Training and Certifications 

• GMP, allergen, and food defense training before working in the warehouse. 
• Receiving, shipping, and traceability training within 30 days of hire. 
• Sage X3 training for receiving, shipping, and inventory transactions within 30 days of hire. 
• Powered industrial truck certification before operating any lift equipment. 

Physical Requirements 

Stand and walk on the dock and in the warehouse for much of the shift; enter coolers and freezers to verify product; occasionally lift up to 50 lb; sit at a computer for parts of the shift. 

Work Environment 

Shipping and receiving office at the dock, with regular time on the dock, in coolers, and in freezers below 0°F. Loading docks are exposed to outdoor weather; forklift and truck traffic. Required PPE includes safety shoes, high-visibility vest, and cold-weather gear in freezers. 

Schedule and Travel 

Monday to Friday, day shift, with early starts and overtime as needed. No travel. 

Disclaimer, ADA, EEO and Signatures 

Disclaimer: This job description is not an all-inclusive list of responsibilities, skills, or working conditions. Chan & Chan USA LLC may modify, add, or remove duties and assign other duties as needed. 

ADA: Applicants and employees must be able to perform the essential functions of this position, with or without reasonable accommodation. Requests for accommodation are reviewed case by case.