Toledo Steel Supply is a competitive steel supplier with a fun, fast-paced, professional work environment. We seek people who value Service, Teamwork, going Above & Beyond, Respect for Others, and Success.  Working at TSS is both rewarding and challenging.  We offer competitive wages, as well as, medical, dental, and vision insurance, 401k plan, vacation and sick time. 

Position Summary

The Inside Sales Representative will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. The ideal candidate should be able to prioritize several tasks and have good time management skills.  The Inside Sales Representative must demonstrate the ability to quickly build rapport and achieve customer satisfaction. 

Essential Duties and Responsibilities include but not limited to: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, unless such accommodation would cause undue hardship. 

• Source new sales opportunities through inbound calls, emails, and phone calls
• Follow-up on any leads
• Be willing to learn multiple pricing structures for quoting
• Route qualified opportunities to the appropriate person for further development and closure
• Understanding customer’s needs and identifying sales opportunities
• Ability to upsell other services provided by the company that will be of convenience to the customer
• Maintain database of current and potential customers
• Research and stay informed about our competitors within the industry
• Demonstrate teamwork to ensure accurate work and information to be relayed
• Understand the needs and expectations of the customers and provide relevant solutions
• Establish and maintain rapport with customers
• Other duties assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Toledo Steel Supply is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws. 

Qualifications and Requirements

• High school diploma or GED
• Previous Inside Sales or Customer Service experience
• Industry knowledge is a plus
• Proficient with ERP software or similar database
• Excellent written and verbal communication
• Superb organizational skills
• Exceptional customer service and the ability to navigate through problems to come to a reasonable solution
• Strong listening and sales skills
• Strong attention to detail

Work Environment and Physical Demands

The following environment/atmospheric working conditions are commonly, but not always, associated with the performance of this position. 

• Exposure to noise, chemicals, and materials due to shop environment
• Office environment-predominately sedentary
• Occasional standing, walking, and lifting; at least 20 lbs.