Warehouse Operations & Logistics

• Oversee daily operations for Finished Goods Shipping, Parts Shipping, and Receiving.
• Ensure finished fitness equipment and replacement parts are picked, packed, staged, and shipped accurately and on schedule.
• Manage incoming deliveries, including unloading and proper storage of received materials.
• Establish and maintain efficient workflows, staffing plans, and operating procedures to meet business demands.
• Coordinate priorities across shipping and receiving functions to balance workloads and maintain operational efficiency.
• Ensure all shipments are properly documented and comply with carrier requirements, customer specifications, and company procedures.
• Monitor shipping schedules, carrier pickups, inbound deliveries, and outbound orders to minimize delays.
• Partner with internal departments to resolve order discrepancies, shipping issues, receiving variances, and delivery concerns.

Team Leadership & Employee Development

• Lead, coach, and develop warehouse employees, including shipping and receiving personnel.
• Establish clear performance expectations and hold team members accountable for productivity, quality, attendance, and safety.
• Develop employee schedules and allocate resources based on order volume, incoming deliveries, and business priorities.
• Provide training on warehouse procedures, equipment operation, inventory handling, and safety requirements.
• Conduct performance discussions, provide feedback, and address performance or conduct concerns in a timely manner.
• Foster a culture of teamwork, accountability, continuous improvement, and customer service.

Safety, Quality & Compliance

• Maintain a safe, clean, organized, and efficient warehouse environment.
• Enforce company safety policies and proper operating procedures for forklifts, pallet jacks, loading docks, and other material-handling equipment.
• Ensure employees use appropriate personal protective equipment and follow safe lifting, handling, and storage practices.
• Identify and address workplace hazards, unsafe practices, and opportunities to improve warehouse organization.
• Ensure products are handled, packaged, and shipped in a manner that prevents damage and protects product quality.
• Support compliance with applicable workplace safety requirements and company policies.

Performance Management & Continuous Improvement

• Monitor key performance indicators, including shipping accuracy, on-time shipment performance, receiving accuracy, inventory accuracy, productivity, and damage rates.
• Analyze operational issues and implement corrective actions to reduce errors, delays, waste, and unnecessary handling.
• Develop and maintain standard operating procedures and work instructions.
• Use operational data to identify trends, communicate results, and recommend improvements to leadership.
• Support the implementation of new processes, systems, equipment, and operational initiatives.

Cross-Functional Collaboration

• Collaborate with Production, Supply Chain, Customer Service, Sales, Product Support, and Finance to coordinate operational priorities.
• Communicate shipping delays, receiving issues, inventory concerns, and capacity constraints to the appropriate stakeholders.
• Support timely fulfillment of customer orders and internal requests for finished goods and replacement parts.
• Participate in operational planning, process improvement initiatives, and other projects as assigned.

Third-Party Logistics (3PL) & Carrier Management

• Coordinate daily transportation activities with third-party logistics (3PL) providers, freight carriers, parcel carriers, and other transportation partners.
• Schedule and coordinate inbound and outbound shipments, carrier pickups, delivery appointments, and transportation arrangements to meet business and customer requirements.
• Serve as the primary operational contact for 3PL providers and carriers regarding shipment status, scheduling, capacity, service issues, and delivery exceptions.
• Monitor carrier performance against established expectations for on-time pickup and delivery, shipment accuracy, transit times, freight costs, and service quality.
• Troubleshoot and resolve transportation issues, including missed pickups, delayed deliveries, damaged freight, lost shipments, and incorrect shipment documentation.
• Ensure shipping documentation, bills of lading, packing lists, tracking information, and other required transportation records are accurate and complete.
• Coordinate with internal departments and external logistics partners to ensure finished goods and replacement parts are transported efficiently and delivered within expected timeframes.
• Review freight invoices and transportation charges for accuracy, investigate discrepancies, and coordinate resolution with carriers, 3PL providers, and Finance.
• Identify opportunities to improve carrier performance, optimize transportation costs, consolidate shipments, and improve service levels.
• Maintain accurate shipment records and communicate significant transportation delays, service disruptions, and cost concerns to leadership.
• Support the evaluation and onboarding of new carriers and 3PL providers, including establishing operating procedures, service expectations, and performance measures.
• Build and maintain productive relationships with transportation partners to support reliable, cost-effective logistics operations.

Qualifications Required

• High school diploma or equivalent.
• Minimum of 3–5 years of experience in warehouse, shipping, receiving, distribution, or logistics operations.
• Minimum of 2 years of experience leading, supervising, or managing employees.
• Experience coordinating outbound shipments and inbound receiving activities.
• Working knowledge of inventory control practices and warehouse operating procedures.
• Experience using ERP, warehouse management, or inventory management systems.
• Proficiency with standard business software, including Microsoft Excel.
• Strong organizational, problem-solving, communication, and leadership skills.
• Ability to manage competing priorities and make sound operational decisions in a fast-paced environment.

Preferred

• Associate degree or bachelor's degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• Experience in manufacturing, distribution, or shipping large or heavy products.
• Experience with freight carriers, LTL shipments, parcel shipping, and freight documentation.
• Experience with cycle counting, physical inventories, and inventory discrepancy resolution.
• Familiarity with continuous improvement methodologies, such as Lean or 5S.
• Experience using warehouse performance metrics to improve operational results.

Physical Requirements

• Ability to work in a warehouse and distribution environment.
• Ability to stand, walk, and move throughout the warehouse for extended periods.
• Ability to occasionally lift, carry, push, or pull materials in accordance with company safety requirements.
• Ability to work around warehouse equipment, loading docks, and moving materials.
• Ability to work additional hours as needed to support operational demands.

Requirements

TRUE Fitness is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees and do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Please note: TRUE Fitness does not accept unsolicited resumes or candidate submissions from staffing agencies, recruiting firms, or third-party placement agencies. We do not have agency agreements in place and will not accept responsibility for fees associated with unsolicited candidate referrals. Staffing agencies are asked not to contact our employees or hiring managers regarding recruiting services.

Sponsorship Notice: This position is not eligible for employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship.