Claims Supervisor

Department: Claims

Employment Type: Full-Time, Exempt

Available States: AL, AZ, CA, CT, FL, GA, HI, IL, IN, KS, LA, MI, MO, MS, NV, NJ, NY, NC, OK, OH, PA, TN, TX, WI

About the Opportunity

We are looking for an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists.

This role is responsible for overseeing automobile claim investigations, providing guidance on claim handling, ensuring quality and regulatory compliance, coaching and developing employees, and helping the team achieve established performance and service standards.

The ideal candidate brings strong Property & Casualty auto claims experience, including property damage, injury, and subrogation, along with the leadership skills needed to coach, develop, and hold a claims team accountable.

Required Qualifications:

• 3+ years of Property & Casualty insurance experience
• Experience handling automobile property damage, injury, and subrogation claims
• Strong understanding of insurance industry practices, standards, regulations, and terminology
• Ability to review claims and provide clear handling recommendations and direction
• Strong analytical, problem-solving, and decision-making skills
• Ability to manage multiple priorities in a high-volume, fast-paced environment
• Strong interpersonal, communication, and customer service skills
• Strong organizational skills and attention to detail
• Proficiency with Windows and Microsoft Office products
• Ability to successfully complete a background check

Claims Leadership & Oversight:

• Supervise a team of Claims Representatives and Claims Support Specialists.
• Review automobile claim investigations and overall file handling.
• Provide claim-handling recommendations and direction to team members.
• Ensure claims are adjudicated according to company standards, industry best practices, and applicable regulations.
• Determine, recommend, and grant appropriate settlement and payment authority.
• Monitor the quality and accuracy of the team’s claims work product.
• Ensure the team meets established performance, service, and quality goals.

Coaching & Team Development:

• Create a strong training and development environment within the Claims Department.
• Provide timely coaching, feedback, recognition, and performance documentation.
• Evaluate employee performance and coordinate personnel actions with Human Resources when appropriate.
• Assist with identifying, recruiting, hiring, and developing top talent.
• Support employee scheduling, time-off requests, and work-shift management.

Claims Operations & Compliance:

• Assist with the ongoing operations of the Claims Department.
• Maintain established claims policies, procedures, systems, and workflows.
• Identify opportunities for process and system improvements and provide recommendations to management.
• Escalate issues or concerns that could negatively impact the Claims Department or company.
• Ensure compliance with applicable state and federal laws, Department of Insurance requirements, carrier requirements, and company policies.
• Maintain confidentiality of sensitive employee and company information.

Aspire is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Aspire provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring accommodation during any stage of the recruitment or hiring process should inform us right away.

Aspire complies with all applicable fair chance, ban-the-box, and criminal history consideration laws. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.

The pay range provided for this position represents the Company's good-faith estimate of the compensation for this role at the time of posting. Compensation for this position will be determined based on job-related qualifications, experience, education, skills, geographic location, and business needs. Aspire reserves the right to modify compensation and benefits programs as permitted by law.