POSITION TITLE: Coordinator of Homeless Services

REPORTS TO: Director of Homeless Services

FLSA CLASSIFICATION: Exempt

POSITIONS SUPERVISED: Team Leads, Shelter Staff, Intake Specialist

POSITION OVERVIEW: 

The Coordinator of Homeless Services provides day-to-day operational leadership and oversight of shelter-based housing and homeless services programs. This position is responsible for staff supervision, program coordination, service quality, compliance, and shelter guest support while ensuring a safe, effective, and person-centered service environment.

The Coordinator works collaboratively with internal teams, community partners, and referral sources to support shelter stability and successful program outcomes. This role utilizes trauma-informed and recovery-oriented practices to promote shelter guest well-being, service excellence, and program compliance.

ESSENTIAL POSITION RESPONSIBILITIES:

Core Job Functions & Essential Tasks

• Coordinate and oversee daily operations of homeless services and/or shelter-based programs
• Ensure services are delivered in accordance with agency standards, goals, and program requirements. 
• Provide leadership and supervision to assigned staff, including scheduling, training, coaching, regular shadowing, performance management, and support for employee development. 
• Monitor overall program flow and shadow staff to ensure quality service delivery and continuity of care. 
• Provide operational leadership for behavioral concerns, safety incidents, and all other situations requiring problem-solving and decision-making.

Administrative & Operational Support

• Manage staffing schedules, coverage needs, timekeeping, and leave requests. 
• Support efficient program operations and compliance with budget expectations. 
• Ensure timely and accurate completion of documentation, records, billing, reporting, and other program records. 
• Monitor staff productivity, documentation quality, reporting, and compliance within appropriate requirements. 
• Assist with audits, reporting, performance measures, and continuous quality improvement activities.

Requests, Service & Responsiveness

• Serve as a resource to staff, guests, and community partners by responding to questions, concerns, and service needs in a timely and professional manner. 
• Address employee, consumer, and shelter guest concerns, facilitate problem resolution, and support positive outcomes through effective communication and collaboration. 
• Promote a welcoming, respectful, and person-centered service environment that supports consumer and shelter guest engagement, stability, and recovery.

Projects & Special Assignments

• Support implementation of new programs, operational improvements, initiatives, and special projects. 
• Assist with development and maintenance of training materials, procedures, and workflows. 
• Participate in community initiatives and projects that support program growth and service effectiveness.

Departmental & Organizational Support

• Collaborate with leadership, community partners, and care providers to support program outcomes. 
• Participate in agency meetings, supervision, training activities, and cross-departmental initiatives. 
• Support organizational goals by promoting trauma-informed, recovery-oriented, and person-centered practices throughout shelter and housing programs.
• Maintain 24/7 operational oversight through on-call support rotation as assigned. 
• Other duties as assigned by supervisor
• Monitor and approve purchasing and supply management for all homeless service programs within the agency.  

ORGANIZATION STANDARDS:

Professionalism and Communication

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Time & Priority Management

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Reliability & Accountability & Ownership

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Adaptability and Change Agility

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Organizational Alignment and Mission Focus

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude. Consistently follows policies and ethical guidelines, maintains confidentiality, and contributes to a culture of professionalism, respect, and service.

 POSITION REQUIREMENTS: 

• Bachelor's degree in Human Services, Social Work, Psychology, Public Administration, or related field required; equivalent combination of education and experience may be considered with collective combination of experience or education in related field required. 
• Three years of progressively responsible experience in homeless services, behavioral health, or related field preferred. Previous supervisory or team leadership experience preferred. 
• Knowledge of housing principles, trauma-informed care, community resources, and compliance requirements preferred. 
• Demonstrated ability to supervise staff, manage priorities, analyze problems, and implement solutions. 
• Strong communication, documentation, organizational, and relationship-building skills. 
• Proficiency with electronic health records, HMIS, Microsoft Office, and other software applications.

Driver Level: Level 2

Position Flexibility: This position is primarily onsite, with limited, pre-approved remote work available as permitted and per business needs. Remote work arrangements must be formally documented in writing, maintained in the employee’s file, approved by HR, and any changes or exceptions must be communicated to HR.

PHYSICAL REQUIREMENTS:

• Prolonged standing, sitting, and computer use.
• Occasional lifting and carrying up to 30lbs.
• Bending, stooping, and minimal physical activity as required.
• Occasional travel throughout the community and between program locations. 

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

 
EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.