Job Title: Technology Solutions Manager

Location: Remote

Job Summary

As the Technology Solutions Manager you will advise/consult, guide and design the systems and infrastructure within which our Company’s staff operate each day by working directly with leadership stakeholders at all levels. You will also administer/lead the sprint-based program that drives the prioritized development projects for PuzzleHR’s internal and vendor-supplied systems. Your broad-based technology skills will be used to distill current and future needs from stakeholder meetings/observations and research and recommend scaled solutions

Job Duties

• Consult with business leader stakeholders to maintain understanding of current and future needs based on business direction.
• Collaborate with business analysts, project managers, business unit colleagues and vendors to architect effective solutions.
• Act as a primary liaison with key company vendors to shape the relationship and optimize our use of their provided solutions.
• Assist with the Administration/management of the Agile Sprint program to include leading the cross-functional team and tracking/reporting results of each sprint. This program guides the work of our engineer technologists in the areas of software development and data analysis/reporting.
• Identify process improvement opportunities.
• Consult with and guide Technologists in need of solution ideas, specific technology knowledge and/or bigger picture systems perspective.
• Leverage reporting/analytics tools to manage internal systems.
• Participate in Company policy creation and maintenance and our SOC 2 compliance activities.
• Maintain knowledge of relevant technologies, industry trends, developments, and best practices that improve the Company’s ability to serve our client base and markets.
• Participate in the handling/resolution of tickets related to the abovementioned supported areas and others as required.

Required Skills

• Broad-based technology knowledge in areas including but not limited to database structure/design, development, ITSM support programs, agile process, IT support systems, cyber security and A.I.
• Ability to meet with business unit leaders to discover needs and then innovate creative solutions to business problems.
• Systems and design thinking proficiency.
• Excellent written and verbal communication skills.
• Proven ability to work to deadlines and manage expectations in agile environment.
• Self-driven life-long learner focused on advancing personal skills and abilities.
• Strong Microsoft Office Suite skills.
• Ability to work successfully independently and in a team setting.

Education and Experience

• Bachelor's degree or equivalent certifications/experience in a relevant technology field required.
• Certifications for job-relevant technologies are preferred.
• Knowledge of and/or experience in relevant technology languages (SQL, VB, Python, PowerShell etc.) preferred.
• Experience with automation software and AI technology.
• Experience designing and developing APIs preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.