Boater’s World Marine Centers is seeking an experienced Operations Manager to oversee daily Service Department operations and support overall dealership efficiency at our Grand Prairie, Texas location.

This position combines the responsibilities of a Marine Service Manager with broader dealership operational oversight. The Operations Manager will be responsible for coordinating service workflow, managing technicians and support personnel, maintaining repair quality, improving department productivity, and ensuring customers receive a professional and consistent service experience.

We’re looking for a hands-on leader who understands marine service operations, can manage multiple priorities, and is comfortable working directly with technicians, customers, and dealership leadership to keep daily operations running efficiently.

Previous marine dealership or service management experience is strongly preferred. Candidates with substantial service leadership experience in automotive, powersports, RV, or similar dealership environments may also be considered.

WHAT YOU’LL DO

SERVICE DEPARTMENT MANAGEMENT

• Oversee daily Service Department operations, including scheduling, repair orders, technician assignments, and workflow
• Supervise, coach, and support marine technicians and service personnel
• Coordinate technician workloads to maximize productivity, efficiency, and timely repair completion
• Monitor open repair orders, job progress, parts availability, and outstanding work to prevent unnecessary delays
• Review technician findings, service estimates, repair recommendations, and completed work
• Provide operational and technical guidance to technicians when needed
• Ensure repairs, maintenance, rigging, and warranty work are completed according to dealership and manufacturer standards
• Monitor repair quality and address comebacks, repeat repairs, and workmanship concerns
• Maintain an organized, productive, and safety-focused Service Department

DEALERSHIP OPERATIONS & COORDINATION

• Support daily dealership operations beyond the Service Department to maintain efficient workflow
• Coordinate with Sales, Parts, Inventory, and dealership leadership to ensure units are properly prepared, staged, and available when needed
• Oversee the movement and organization of customer and dealership units throughout service and operational areas
• Coordinate new and pre-owned boat preparation, inspections, rigging, and customer deliveried
• Identify operational bottlenecks and implement improvements to workflow, communication, and productivity
• Help maintain dealership facilities, equipment, storage areas, and operational workspaces
• Assist with inventory-related operational needs, including incoming units, service preparation, and delivery readiness
• Communicate staffing, equipment, inventory, and operational needs to dealership leadership
• Ensure dealership procedures, safety requirements, and operational standards are consistently followed

CUSTOMER EXPERIENCE & SERVICE MANAGEMENT

• Serve as a point of escalation for service-related customer questions and concerns
• Ensure Service Advisors and technicians maintain accurate and timely communication with customers
• Review repair recommendations, estimates, timelines, and service concerns when necessary
• Help resolve customer concerns professionally while maintaining dealership standards
• Ensure completed units meet quality expectations before customer pickup or delivery
• Build positive customer relationships and support long-term customer retention

REPAIR ORDERS, WARRANTY & ADMINISTRATION

• Oversee the accurate creation, maintenance, and completion of repair orders
• Ensure technician notes, labor, parts, customer approvals, and supporting documentation are properly recorded
• Monitor repair order aging and ensure completed work is invoiced and closed in a timely manner
• Coordinate warranty repairs and ensure manufacturer documentation requirements are followed
• Work with the Parts Department to address special orders, backorders, and parts availabilit
• Utilize Lightspeed or applicable dealership management systems to monitor service activity and operational performance
• Maintain accurate service records and support reporting requirements

TEAM LEADERSHIP & PERFORMANCE

• Provide daily direction, coaching, and accountability to Service Department employees and assigned operational personnel
• Assist with recruiting, onboarding, training, and developing technicians and support staff
• Monitor employee productivity, attendance, workmanship, and overall performance
• Establish clear expectations and address workflow or performance concerns promptly
• Promote teamwork and communication across Service, Sales, Parts, and dealership operations
• Lead by example and maintain a professional, customer-focused work environment

DEPARTMENT PERFORMANCE & CONTINUOUS IMPROVEMENT

• Monitor key performance indicators, including labor sales, technician productivity, efficiency, repair order volume, and turnaround times
• Identify opportunities to improve service profitability, workflow, and customer satisfaction
• Help control operational expenses, unnecessary rework, and avoidable downtime
• Review staffing levels, shop capacity, and scheduling to support business demands
• Communicate department performance, operational challenges, and improvement opportunities to dealership leadership
• Support the implementation of processes that improve overall dealership efficiency and accountability

• Previous management or supervisory experience in a marine dealership, service center, or related dealership environment
• Strong understanding of service department operations, technician workflow, repair orders, and customer service
• Experience supervising technicians, service personnel, or operational employees
• Working knowledge of marine mechanical systems, outboard engines, maintenance, diagnostics, and repair processes
• Ability to coordinate service schedules, technician assignments, and operational priorities
• Experience monitoring department productivity, efficiency, quality, and financial performance
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to manage customer concerns and make sound operational decisions
• Comfortable using dealership management systems, computers, and Microsoft Office
• Ability to work effectively with Sales, Parts, Inventory, and dealership leadership
• Valid driver’s license with an acceptable driving record
• Ability to work full-time on-site in Grand Prairie, Texas

PREFERRED EXPERIENCE

• Previous Marine Service Manager, Operations Manager, Assistant Service Manager, Shop Foreman, or similar leadership experience
• Experience managing service operations within a boat dealership or marine service center
• Familiarity with Yamaha, Mercury, Suzuki, or other major marine engine manufacturers
• Experience with boat rigging, repowers, warranty repairs, and new boat preparation
• Experience using Lightspeed or a comparable dealership management system
• Knowledge of technician productivity, labor utilization, service profitability, and departmental KPIs
• Experience overseeing multiple dealership functions or supporting broader operational responsibilities
• Experience with employee training, performance management, and process improvement

WORK ENVIRONMENT & SCHEDULE

• Full-time, on-site position at our Grand Prairie dealership
• Work performed in dealership offices, service bays, inventory areas, and outdoor operational spaces
• Regular interaction with technicians, customers, vendors, and dealership employees
• Ability to work dealership business hours, including weekends as required
• Ability to remain organized and effective in a fast-paced dealership environment

BENEFITS

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Employee discounts
• Training and professional development
• Career advancement opportunities within Boater’s World Marine Centers and Outdoor Network

EQUAL EMPLOYMENT OPPORTUNITY

Boater’s World Marine Centers is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without regard to any characteristic protected by applicable law.