Provide compassionate and holistic care for the residents in accordance with their individual plan of care and following established policies and procedures and accepted standards of practice. Demonstrates the mission of Three Pillars and upholds our customer service standards at all times.

A. Resident Care                          

• Provide support and assistance with activities of daily living such as grooming, dressing, bathing, toileting and feeding in a resident focused and dignified manner and in accordance with the resident’s plan of care. 
• Promote and protect the rights of each resident. Report any suspected violations immediately.
• Promote and participate in the continuity and follow through of rehabilitation/restorative programming as outlined by the therapy and/or restorative departments.
• Support and participate in all resident care programs (ie Bowel & Bladder, Skin Integrity, Pain, etc.) including following individual POCs, documentation, communication of observations, and offering of feed back/suggestions.
• Complete daily assignment in thorough and timely manner including additional assigned tasks such as wheel chair washing, passing ice water, etc. 
• Observe and report changes in resident condition or behavior to team leader in timely manner.

B. Communication/Customer Service                                      

• Act in a professional manner that is consistent with the rules of society, good customer service practices, and in accordance with the Three Pillars Standards of Conduct.
• Actively manage conflict in respectful manner, following the appropriate channels and working towards solutions.
• Maintain the confidentiality of resident/staff information as protected by the HIPAA regulations and/or Three Pillars policies and procedures.
• Establish and maintain positive relationships with residents, families, visitors, other staff and departments.
• Project a positive attitude and image of Three Pillars to the community.
• Promote and actively participate in communication (both written and verbal) within and between shifts to ensure continuity of quality care for the residents.  

C. Safety                          

• Follow all safety, security, infection control (including Standard Precautions) and hazardous materials policies and procedures. Perform all tasks to assure resident and personal safety and the protection of property.
• Be familiar with the operation and function of all equipment used in department. Demonstrate and reinforce proper use in accordance with established policies and procedures.
• Follow all transfer directives as found on the individualized POC. Report any transfer concerns to team leader immediately.
• Respond to all resident alarms promptly.  
• Perform safety rounds at the beginning and end of each shift. Report any resident safety concerns to team leader immediately.
• Monitor environment to assure it is safe, clean, orderly, and comfortable for the residents at all times. Report environmental safety hazards immediately.

D. Other Responsibilities                         

• Complete all training as required by position including monthly meetings, newsletters, in service programming, etc. Demonstrate carry over knowledge to the daily work environment.
• Assist with the orientation of new staff members, maintaining a positive attitude and projecting a positive image of the department and the organization.
• Achieve satisfactory performance in all areas of performance evaluation.
• Maintain an acceptable attendance record as outlined in the employee handbook.
• Continually seek opportunities for Quality Improvement.
• Other duties as assigned by supervisor. 

Minimum education, certification and/or licensure: 

• Certified Nursing Assistant in the state of Wisconsin, current status on the CNA registry with no findings of abuse, neglect or misappropriation of resident funds. Must be 16 years of age or older.

Physical requirements: 

• Walk or stand constantly, and able to squat, kneel, crouch, twist, sit and bend frequently.  
• Able to frequently push/pull objects weighing 30 pounds and frequently lift objects up to 10 pounds and occasionally lift and move objects weighing up to 75 pounds. 
• Able to consistently attend work as scheduled and in accordance with the no-fault absence guidelines.  
• Visual acuity up to 100 feet.  
• Hearing ability within the high decibel range and the normal range of a voice.  
• Legible penmanship.

Mental requirements: 

• Able to read, write, and verbally communicate in English to the proficiency level necessary to ensure quality of resident care and life. 
• Able to maintain a positive attitude in a busy and sometimes stressful environment. 
• Able to handle hostile or emotionally upset residents, staff, etc.

Experience: 

• 6 months preferred, will consider others.

Computer knowledge: 

• Basic computer knowledge helpful.  
• Ability to learn and use computer applications as they apply to job duties.