Coordinate time and lifestyle management services to Three Pillars residents and staff, utilizing quality customer service skills. Provide limited clerical and receptionist support for Village on the Square and Compass Point residents and staff.

A. Time Management Services

• Provide pick-up and delivery of dry cleaning and personal laundry.
• On-line shopping, wrapping, and delivery of gifts.
• Provide reminders for special occasions and suggesting gift ideas.
• Arrange for flower delivery.
• Provide package delivery services and postage.
• Addressing and mailing invitations and holiday cards.
• Monitor newspaper ordering, delivery, and distribution

B. Lifestyle Management Services

• Making restaurant reservations
• Obtaining tickets for sporting events, concerts, and theatrical productions.
• Assist residents in making personal travel arrangements.
• Provided appointment reminders for residents.
• Assist sales department in the new move-in process

C. Clerical Support

• Greets and gives directions or information to residents, visitors, guests, and vendors
• Facilitates new residents as they move into the community by meeting with them and coordinating new resident orientation meetings for departments.
• Updates Census binder, resident directory and birthday list.
• Receives and processes work orders for facility.
• Assist with scheduling transportation requests and room reservations.
• Screens incoming calls; takes messages and/or forwards calls as appropriate.
• Assist sales team in facility tours and inquires.
• Provided limited clerical support to various departments, including ordering supplies.
• Manage the resident bulletin/information boards.
• Record and distribute a resident status report to appropriate staff.
• Accepts payment of rent from residents and forward to the business office.

D. Other Responsibilities

• Participate in meetings as needed.
• Maintain a positive image of Three Pillars in the community.
• Consult with other departments to coordinate efforts to provide services that meet organizational needs.
• Achieve satisfactory performance in all performance evaluation areas.
• Keep current with job standards through in-service training, continuing education, personal and professional development.
• Continually seek opportunities for Quality Improvement.
• Actively recognize and appropriately respond to customer needs.
• Other duties as assigned by supervisor.

III. Qualifications:

1. Minimum education, certification and/or licensure. High School Diploma or G.E.D.
2. Physical requirements: Sit, stand, bend and push frequently. Ability to lift objects weighing up to 30 pounds occasionally
3. Mental requirements: Able to handle hostile or emotionally upset residents. Read, write, and speak English fluently. Good problem solving and organizational skills. Must be able to work independently.
4. Experience: Prefer 2-3 years’ experience in an office setting or the hospitality industry.
5. Computer knowledge: Microsoft office

IV. Working Conditions:

1. Exposure to bloodborne pathogens risk category: 1
2. Work primarily: Indoors