Employment Type: Temporary/Seasonal

Employment Period: November start date – January, 1, 2027 (Weaver Street Market is closed on Thanksgiving and Christmas)

Hours: 20–40 hours per week

Purpose of the Role

The Holiday Helper supports Weaver Street Market's retail teams during the busy holiday season by providing excellent customer service, stocking products, maintaining clean and organized spaces, and assisting with daily store operations. This role requires flexibility, dependability, and a strong work ethic. Holiday Helpers work efficiently, follow directions accurately, take initiative, and complete assigned tasks thoroughly. Through teamwork and a willingness to assist wherever needed, Holiday Helpers help create a positive shopping experience and support the co-op's success during the holiday season.

A. Primary Duties of the Role

• Provide excellent customer service by greeting shoppers, answering questions, helping customers locate products, and responding to their needs promptly and courteously.
• Stock and rotate products throughout the store, keeping shelves, displays, and merchandise areas full, organized, and visually appealing.
• Maintain clean and orderly departments, including sales floors, displays, storage areas, and shared workspaces. Sweep, mop, remove trash and recycling, and complete other cleaning tasks as needed.
• Follow verbal and written instructions accurately, completing assigned tasks thoroughly, efficiently, and within expected timeframes.
• Take initiative to identify tasks that need attention, remain productive throughout shifts, and seek additional responsibilities when assigned work is complete.
• Assist with receiving deliveries, organizing backstock, and moving merchandise as directed.
• Work safely and efficiently, both independently and as part of a team.
• Adapt to changing priorities and assist in multiple departments based on store needs.
• Follow established store procedures, including food safety, sanitation, stocking, and opening and closing tasks as assigned.
• Use Microsoft Teams to check department messages, store/unit updates, and co-op-wide news. Post and respond as needed to support clear and respectful communication among all employees.
• Communicate task progress, questions, and concerns to the department manager or manager on duty.
• Perform duties as assigned to support all departments and Weaver Street Market as a whole.

B. Core Skills of the Role

• Customer Service: Greet every customer. Put customer needs first in all interactions. Respond promptly and courteously, anticipate needs, and involve a manager when needed.
• Initiative and Productivity: Recognize tasks that need attention and take action without constant direction. Stay engaged, work efficiently, and seek additional work when tasks are complete.
• Following Directions: Listen carefully, understand expectations, and accurately execute verbal and written instructions. Ask questions when clarification is needed.
• Reliability and Dependability: Arrive on time and ready to work each day. Complete assigned responsibilities and follow through on commitments. Work effectively with or without supervision.
• Attention to Detail: Follow procedures accurately. Complete tasks thoroughly and consistently while maintaining quality and organization.
• Teamwork and Flexibility: Work cooperatively with others, both within and across departments. Adapt to changing priorities and willingly assist wherever needed.
• Communication: Maintain a positive and professional tone in all interactions. Listen actively, communicate clearly, and provide updates on assigned tasks.
• Safety and Sanitation: Follow all food safety and sanitation procedures. Maintain a clean, safe, and organized work environment.

C. Required Qualifications and Certifications

• A working knowledge of English is required for this customer-facing role
• 18+ years of age
• Ability to follow instructions and complete tasks independently after training
• Ability to work efficiently in a fast-paced retail environment
• Availability to work 20–40 hours per week during the seasonal employment period, including nights, weekends and holidays as scheduled
• High school diploma or equivalent work experience preferred

D. Preferred Experience and Knowledge

• Previous experience in a supermarket, retail, or food service environment
• Experience stocking shelves, organizing merchandise, or maintaining retail displays
• Prior experience in customer service
• Familiarity with food safety, sanitation, and product rotation procedures
• Familiarity with Microsoft Teams and/or Paylocity applications

E. Physical Requirements

• Standing and walking for long periods
• Lifting and carrying up to 50 pounds regularly
• Pushing and pulling carts, pallet jacks, and stocking equipment
• Bending, reaching, squatting, and twisting to stock, organize, and clean
• Use of hands and fine motor skills for stocking, stacking, labeling, and handling merchandise
• Work in refrigerated walk-ins and outdoor areas as needed
• Use of equipment such as pallet jacks, stock carts, step stools, and box cutters
• Use of stairs (Southern Village)