JOB TYPE: Full-Time

Position Summary:

Provides administrative support to program administrators, health coaches, and clinical staff. The Health Coach serves as a frontline community wellness leader and healthy lifestyle example. This highly visible, patient-facing role is responsible for promoting healthy behaviors, improving personal health decision making, navigating barriers to care, supporting chronic disease self-management, and improving health outcomes. Provides patients with convenient health screening, individual and group motivational interviewing-based coaching sessions for chronic condition and lifestyle management, and referrals for assistance with medical, mental health, and social needs. Documents and captures information from clients to identify purpose of visit and contact information for follow-up. Facilitate client information for coaching services for billing. Distributes monthly calendars and hub activity schedules. Schedules administrative meetings. Manages patient management information and appointment processing tasks in the electronic health record (EHR). Provides all administrative and receptionist duties including phone coverage. 

Key Results Areas (KRAs):

Client Experience & Front Desk Operations: Create a welcoming, professional environment by managing client registration, scheduling, intake documentation, telephone support, and follow-up communications to ensure an exceptional Health Hub experience.

Administrative Coordination & Operational Support: Support daily Health Hub operations through calendar management, meeting coordination, office administration, supply management, expense tracking, and staff scheduling support.

Documentation, Compliance & Team Collaboration: Maintain timely, accurate records and Epic EHR documentation in compliance with all HIPAA privacy requirements, consistent adherence to EHR patient management and patient encounter processing procedures, follow established protocols, support quality initiatives, and collaborate with the interdisciplinary care team.

Client Coaching & Engagement: Build trusted relationships, conduct health screenings, provide personalized health coaching, and support individuals in achieving healthier lifestyles and wellness goals.

Chronic Disease Self-Management: Deliver coaching, education, and support programs focused on improving self-management of conditions such as obesity, hypertension, diabetes, and tobacco use. 

Care Navigation & Resource Connection: Identify barriers to care and connect participants with healthcare providers, behavioral health services, and community resources.

Community Outreach & Engagement Support: Coordinate outreach events, assist with health education activities, maintain and distribute marketing communications (e.g., print flyers and Facebook), and serve as a positive ambassador for the TennesseeCares within the community by engaging community members, referral partners, and local organizations. Complete regular visits with referring physicians and community partners to ensure community awareness. Participate in health fairs and community events, often on weekends and evenings.  

Program Support: Provide dependable administrative support to Health Coaches, clinicians, and leadership while promoting teamwork, efficient workflows, client access, and achievement of Health Hub program goals.

Required Qualifications:

· Candidate must complete training and certification in both the Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.

· High School Diploma or GED.

· Strong interpersonal and relationship-building skills.

· Experience working with diverse populations.

· Excellent verbal and written communication skills.

· Proficiency with electronic health records and healthcare technology.

· Employment or other lived experience providing care for individuals with chronic health conditions.

· Ability to work independently and collaboratively.

· Valid driver’s license.

Preferred Qualifications:

· Associate’s or Bachelor’s degree in Health, Social Services, Human Services, or related field.

· Experience using Epic EHR.

· Experience with verifying patient insurance and obtaining physician referrals

· Bilingual language skills.

· CPR Certified