POSITION PURPOSE:

Responsible for daily operation of the office including guest registration and fee collection, staffing, purchasing, inventory and accounting. 

ESSENTIAL FUNCTIONS:

• Oversees guest registration, fee collection, purchasing and accounting for RV Park.
• Assist in the Interview and selection process of RV staff.
• Ensures adequate training to all new staff members.
• Assist in evaluating the job performance of each Front Desk and Guest Service staff. Makes suggestions for improvement and corrective action for Front Desk and Guest Service staff when necessary.
• Places reservation and coordinating for group.
• Creates weekly schedule for staff ensuring adequate coverage.
• Receives vendor invoices, verifies information and processes for payment.
• Creates and processes Purchase Order Requisitions & Check Disbursement Requests for the RV Park.
• Collects payment and prepare bank deposits.
• Maintains a neat and clean appearance of staff and work areas at all times.
• Coordinates with the maintenance department for repairs and maintenance.
• Maintains working relationships and communicates in a professional manner and friendly environment with all departments.
• Ensures all staff shows professionalism and courtesy towards all guests including co-workers.
• Ensures and upholds the resort commitment to provide exemplary guest service.
• Encourages and demonstrates positive morale characteristics for all staff.
• Ensuring safety and understands emergency procedures and how to act upon them.
• Provides constructive input to foster process improvement within the department.
• Maintains confidential information that is received in verbal, written, and electronic media.  Limits access to information on a job-related, need-to-know basis.
• Performs and assists with other duties and responsibilities set forth by RV Resort Manager.
• Resolves or refers to management guest requests, concerns, complaints or suggestions in an effort to provide exceptional guest service.

QUALIFICATIONS:

• High School Diploma or GED Certificate required.
• 2 years of previous experience in office management required.
• RV Park office experience preferred.
• Analytical/mathematics skills essential.
• Excellent verbal and written communication skills.
• Able to read and comprehend written instructions.
• Excellent guest service approach in dealing with customers/guests.
• Must be computer literate.
• Strong clerical experience required.
• Must have good organizational skills.
• Ability to handle multiple priorities and tasks.
• Current and valid Oregon Drivers License with the ability to qualify for the UIDC’s Drivers Program.