Who We Are

Five Star Bank is an award-winning and high performing $5.6 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach, and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. 

Position Overview

The position will provide oversight of all aspects of the Fraud department. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, communicating and reporting risks of all types. Will review, develop and implement on Bank Policy, Procedures and Compliance processes surrounding the area of fraud. Provide guidance and support to the AML team when it comes to reporting and documenting fraudulent activity. Assist in managing the Bank’s fraud prevention, investigations, and customer dispute processes. 

Essential Job Functions

• Use fraud detection and risk mitigation systems, including Sentinel, Oasis, and Defender, to monitor account activity daily and identify potential check, ACH, wire, and other fraudulent activity.
• Review fraud alerts, analyze suspicious transactions, and take appropriate action to prevent losses and mitigate risk to the Bank and its clients.
• Educate clients about Treasury Management fraud mitigation products and services while delivering exceptional client service and ongoing account security support.
• Collaborate with clients and internal business partners to implement fraud prevention controls, investigate fraud incidents, and strengthen account security through proactive monitoring and education.
• Ensure regulatory timeframes are met to avoid compliance violations, including, but not limited to, reversing fees, reimbursing interest, mailing required notification letters to clients, and closing cases on time.
• Gather required documentation for Bank audits related to fraud and Regulation E; help prevent findings and implement corrective procedures for any identified issues.
• Coordinate investigations of fraud and dispute matters with the appropriate internal investigative unit or external agency, as applicable.
• Refer exception cases to the Fraud Manager when they fall outside pre-established guidelines.
• Identify, implement, analyze, and review proactive processes that predict fraudulent behavior and mitigate losses to the Bank.
• Develop, update, and implement fraud and dispute policies and procedures that minimize operational loss exposure and maximize operating efficiency.
• Serve as a trusted resource for clients during fraud events, providing guidance, support, and coordination throughout investigation, resolution, and recovery efforts
• Train and assist clients with Positive Pay enrollment, implementation, exception processing, and fraud prevention best practices.

Competencies

Ability to comprehend technical written material; Organizational skills; Problem solving; Time Management.

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and has the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position that regularly requires 40 hours per week.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

• Bachelor’s Degree in a related field or minimum 2 years of banking experience
• Business/Analytics or equivalent experience in bank fraud and/or bank operations
• Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention
• Understanding of the check clearing and electronic channel transaction processes
• Ability to analyze, develop and maintain transaction authorization strategies
• Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
• Strong motivational skills

Additional Eligibility Qualifications

• Professionalism in dealing with others
• Strong organizational, problem-solving, time management and analytical skills
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Discretion when handling confidential and/or sensitive information
• Commitment to excellence and high standards
• Proficient with computers including use of Word, Excel, and the ability to learn and operate numerous software applications related to the function
• Displays initiative and works well with little or no instruction

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to HR@fivestarbank.com

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.