Are you a problem solver? Come join J&B's Customer Service QA Team!!
APPY NOW & GET YOUR SEAT in the 11/4 TRAINING CLASS!
Full time in Wixom, MI
The Customer Service Representative – Quality Assurance is responsible for researching why orders were held, then taking next steps to resolve.
Essential Functions:
· Reviews orders that were held and conducts research to discover cause.
· If an order is held because it requires a new prescription, then the request goes to Prescription Renewal Team for resolution.
· Other reasons may include a need for Prior Authorization, need for an AOB, the customer may be deceased or in a nursing home, or other discrepancy.
· In some cases, resolution may be tasked to another team. In other instances, the QA team can resolve, and the order may be released.
· Notifies IT if the issue was a system setting, so they can correct.
· Notes comments or other relevant information into system.
· Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring her attention or intervention.
· Make suggestions and assists with projects as able.
· Submit reports to leaders as requested.
Supervisory Responsibilities:
The Customer Service Representative has no supervisory responsibilities.
Position Type:
This is a full-time position, with a regular 40-hour work schedule of 8:00 am to 5:00 pm. At times, overtime may be required.
Required Education and Experience:
· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.
· High school diploma or GED
Other Duties:
All other duties as assigned by management. Please note this job description is not designed to cover or
· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.
· High school diploma or GED
Other Duties:
All other duties as assigned by management.
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.