POSITION SUMMARY

Under the direction and guidance of the Regional Director of Operations, the Operations Specialist supports the day-to-day operations and delivery of services across assigned communities. The role provides operational support in program development, staffing, budgeting, strategic planning, implementation, and evaluation of new and established programs. The Operations Specialist supports regulatory compliance, promotes quality of life and exceptional customer service, and fosters unity, transparency, and consistency in people, processes, and programs.

ESSENTIAL FUNCTIONS

• Supports the day-to-day operations of assigned communities and programs and helps achieve short- and long-range operational goals and financial performance objectives.
• Helps ensure community culture aligns with HRA values and that operating standards maintain or elevate the organization’s brand.
• Monitors the effectiveness of policies, processes, and systems across assigned entities and provides timely, accurate, and complete reports on operating conditions.
• Supports the development, implementation, and evaluation of operational programs, staffing plans, budgets, and strategic initiatives.
• Supports regulatory compliance and consistent implementation of operational policies and procedures across assigned communities.
• Supports programs and policies that protect residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property, and civil rights.
• Builds and maintains effective working relationships with community owners, residents, families, team members, independent contractors, community groups, and trade organizations.
• Promotes quality of life and exceptional customer service for residents and families.
• Works in a safe and alert manner and takes responsibility for the safety of associates and residents.
• Discloses any medication that might impair the ability to perform the job safely or competently.

NON-ESSENTIAL FUNCTIONS

• Maintains confidentiality of all pertinent information.
• Demonstrates strong organizational skills and the ability to multitask and meet deadlines.
• Interacts professionally and effectively with all levels of the organization.
• Performs other duties as assigned.

QUALIFICATIONS / EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and experience in relevant administrative and operational areas.
• At least five years of senior-level experience managing a range of operational systems in senior living.
• Strong strategic, analytical, and problem-solving skills, sound judgment, and a strong operational focus.
• Experience in personnel management, strategic planning, and operational planning.
• Excellent customer service and communication skills.
• Proficiency with technology relevant to the position.
• Ability to work effectively with a variety of clients, residents, families, vendors, and colleagues.

WORK LOCATION AND TRAVEL

This position may work remotely but must be willing to travel up to 80% of the time.

PHYSICAL REQUIREMENTS

This position requires time spent standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and talking or hearing. Climbing or balancing and tasting or smelling are not identified as regular requirements in the source job description.Lifting and exertion requirements identified in the source job description include lifting up to 10 pounds for 1/3 to 2/3 of the time and up to 25 pounds for less than 1/3 of the time. No regular requirement is identified for lifting 50 pounds or more.

DISCLAIMER

I have read this job description and understand the information provided. This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, physical requirements, or working conditions associated with this job. Management reserves the right to revise duties as needed, and I may be required to perform additional tasks necessary to meet standards of quality and care.