Senior Compliance Operations Specialist

Department: Legal & Compliance
Reports To: Vice President, Legal and Compliance

Location: Hybrid/Onsite
Job Type: Full Time

Commitment to Core Values

At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions:

• Be honest, reliable and respectful
• Think of other first
• Work together to create results
• Stand out with personal, caring service

Job Summary

The Senior Compliance Operations Specialist is an experienced individual contributor responsible for independently executing and coordinating complex compliance activities across regulatory filings, product implementation, internal systems, advertising and marketing review, regulatory change, and compliance operations. The role applies established regulatory requirements and company standards, exercises sound judgment in resolving non-routine issues, and partners with Legal, Product Development, Operations, IT, Marketing, Sales, and other business areas to ensure compliance requirements are accurately and effectively implemented. This individual may also provide subject-matter guidance, peer review, training, or work coordination to other team members as assigned.

Primary Responsibilities

Compliance Review & Regulatory Research

• Independently review advertising, marketing, sales, training, customer communications, and other business materials for compliance with applicable requirements and company standards.
• Research and analyze regulatory requirements and non-routine compliance questions; document conclusions and recommend practical implementation approaches.
• Perform compliance monitoring, testing, or quality review activities and document findings, follow-up items, and recommendations.
• Maintain complete and accurate compliance records, decision support, and supporting documentation.

Regulatory Filings & Reporting

• Prepare, coordinate, and maintain product, form, advertising, and other regulatory filings using SERFF or other state-required systems.
• Independently manage assigned filings from preparation through disposition, including tracking status, coordinating supporting materials, and preparing responses to regulator questions.
• Apply established filing strategies and escalate novel, high-risk, precedent-setting, or materially ambiguous filing decisions for appropriate review.
• Complete recurring regulatory reports and support improvements to filing and reporting processes.

Product, Systems & Implementation Support

• Serve as an experienced compliance contributor on product development, implementation, and operational change initiatives.
• Translate regulatory and compliance requirements into clear operational or system requirements in collaboration with business and technology partners.
• Develop or contribute to user stories, acceptance criteria, test scenarios, and supporting documentation for compliance-related system changes.
• Plan and perform user acceptance testing for assigned compliance requirements, document results, identify issues, and coordinate resolution.

Regulatory Change & Project Coordination

• Monitor and evaluate assigned regulatory developments and help assess potential impacts to products, systems, procedures, communications, or operations.
• Coordinate implementation activities across departments, tracking deliverables, risks, dependencies, filing requirements, and deadlines.
• Lead or coordinate defined compliance workstreams and recurring compliance processes within established priorities and governance.
• Prepare concise status updates, implementation documentation, and communications for compliance and business stakeholders.

Subject-Matter Support & Continuous Improvement

• Serve as a knowledgeable resource to business partners and less-experienced compliance staff on assigned products, processes, filing practices, and compliance requirements.
• Provide peer review, training, procedural guidance, and knowledge transfer as assigned without formal supervisory authority.
• Identify opportunities to improve compliance workflows, documentation, controls, technology use, and consistency of execution.

Job Qualifications

Required

• Bachelor’s degree preferably in Business, Finance, Insurance, Legal Studies, Risk Management, or a related field
• Minimum of 3 years of progressively responsible experience in insurance, compliance, legal support, product administration, operations, project management, or a related function, including meaningful experience with regulatory compliance activities.
• Life, health, and/or disability insurance experience
• Experience supporting regulatory filings, product implementation, compliance review, regulatory research, systems changes, testing, or comparable compliance operations
• Strong analytical, problem-solving, documentation, and practical decision-making skills
• Ability to independently manage multiple complex assignments, priorities, and deadlines
• Strong written and verbal communication skills and demonstrated ability to work effectively across functions
• High attention to detail, sound judgment, intellectual curiosity, and commitment to continuous learning
• Proficiency with Microsoft Office products and ability to learn and effectively use regulatory, workflow, and business systems

Preferred 

• Experience with SERFF or other regulatory filing systems
• Experience with policy administration systems and/or working directly with IT or business technology teams
• Experience developing requirements, user stories, test scenarios, or performing user acceptance testing
• Project coordination or project management experience
• Professional insurance or compliance designation, or progress toward a designation such as FLMI, AIRC, CPCU, CCEP, or similar

Required Competencies (Proficiency Level)

• Accountability (2)
• Continuous Learning (2)
• Customer Focus (2)
• Integrity (2)
• Organizational Awareness (1)
• Teamwork (1)

Anticipated Salary: $68,000 - $72,000

Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:

• Compressed 4 1/2-day work week (Half-Day Fridays)
• No monthly premium cost for employee medical, life and disability insurance coverage
• Paid time-off accrual, including annual rollover; and paid holidays
• Competitive 401(k) plan with immediate vesting on Company contributions
• Discounted on-site employee cafeteria
• On-site exercise facility and company-provided exercise time
• Tuition reimbursement and training incentives
• Access to voluntary dental and vision insurance coverage

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.

Illinois Mutual is an equal opportunity employer.