About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage, and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious, and social lines with organizations/partners in all sectors to educate about disparities, advocate for change, and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women, and standing up for social justice, helping families, and strengthening our community.

CORE VALUES

All YWCA employees are expected to model the YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

About the Position

Under general supervision of the Director of Housing Stabilization & Support Services, responsible for the overall supervision and management of the YWCA SHR Housing programs and staff.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following:

• Collaborate with YWCA SHR leadership and the Norfolk Continuum of Care (Southeastern Virginia Homeless Coalition) to coordinate YWCA SHR housing services for unhoused clients.
• Supervise housing staff, including team building, establishing goals/objectives, monitoring of performance, and ongoing evaluations.
• Collaborate with the YWCA SHR Volunteer and Outreach Coordinator to train new staff, volunteers, and interns on the YWCA SHR Housing Program as well as the dynamics of interpersonal violence.
• Act as a liaison and ambassador of the YWCA SHR within the Norfolk Continuum of Care Coordinated Entry System.
• Define and implement new programmatic procedures related to emergency housing and rapid rehousing for approval by the Director and Chief Impact and Operating Officer to ensure grant compliance.
• Oversee the implementation of housing grants, compile grant reports, and ensure housing program data integrity and compliance with funding guidelines.
• Establish and monitor client outcomes, complete routine program evaluation, ensure appropriate staffing, and successfully meet program goals.
• Oversee environmental review processes, review lease agreements, complete inspections, and monitor grant spending.
• Meet with newly housed clients to assist with transition into permanent housing, establish goals while in housing, and assist with budgeting.
• Provide crisis intervention support, advocacy, information, and referrals to housing clients.
• Respond to crisis situations involving housing clients, providing conflict resolution communication, and ensuring client safety and wellness. Act as a mediator between the client and landlord for housing issues.
• Maintain and audit housing records in accordance with policy and procedures.
• Attend staff meetings, multidisciplinary case management meetings, and scheduled in-service trainings as assigned.
• Provide weekly and/or monthly updates in case management meetings for housed clients to ensure their long-term success by providing safety planning, crisis intervention, advocacy, information, and referrals.
• Performs other duties as assigned.

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

• Bachelor’s degree in social work, criminal justice, or related human services field required.
• Two years of supervisory experience or equivalent leadership/management training.
• Two years of experience working with victims of violence and/or homeless persons required.
• Previous experience working in a homeless housing program preferred.

Other Requirements

• Must successfully pass a criminal background check
• Must complete the YWCA SHR Onboarding and Advanced Training Program

Skills and Competencies

• Demonstrate knowledge of interpersonal violence and a strong commitment to ending violence against women, men, and children.
• Non-judgmental attitude, sensitive to confidential information.
• Must be able to work independently, manage multiple priorities, and respond to participants in a professional and reassuring manner.
• Demonstrate ability to act as an advocate on behalf of clients with a working knowledge of legal, medical, and social service systems.
• Must be able to function as a team with other co-workers.
• Ability to work well with people of various ethnic, racial, and socio-economic backgrounds.
• Ability to communicate clearly and effectively both orally and in writing.
• Must have an excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the State of Virginia.
• Requires a willingness to work and travel alone.
• Travel is required, and access to reliable transportation is essential.

SUPERVISORY RESPONSIBILITIES: This position is responsible for the oversight of all housing staff, interns, and volunteers. This includes general coaching and mentoring, annual performance reviews, goal creation and tracking, timesheet review, new staff onboarding, and 90-day review and training as necessary.

WORKING CONDITIONS: Work is performed in a typical office environment with a high standard of confidentiality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact, as normally defined by the ability to see, read, talk, hear, handle, or feel objects and controls
• While performing the duties of this job, the employee is required to:
• Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools, or controls, and talk or hear
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat, or crawl
• Ability to lift and carry up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier, and fax machine

COMPENSATION:

This position offers a salary range of $50,000-$55,000 based on experience and includes a comprehensive benefits package. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a full-time, exempt position.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
• While performing the duties of this job, the employee is required to:
• Frequently walk, use hands to finger, handle or feel objects, tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
• Ability to lift and carry up to 60 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

START TIMEFRAME: Position will be open until filled. Interested applicants are requested to submit an online application at ywca-shr.org to include a cover letter, and resume.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

SUBSTANCE USE AND WORKPLACE SAFETY POLICY: It is the policy of YWCA South Hampton Roads to maintain a safe and healthy workplace that is free of the effects of alcohol and drug abuse. Employees, volunteers, and interns of YWCA South Hampton Roads are prohibited from the use, sale, dispensing, distribution, possession, manufacture, or being under the influence of drugs that are illegal under any federal, state or local law.