The Information Technology (IT) Helpdesk Assistant provides front-line technology support to the Newman University campus community. Working as a member of the Information Technology team, the student worker answers phone calls, enters helpdesk tickets, test equipment, and assists the campus community with basic technology needs.

This position provides hands-on experience in information technology, customer service, troubleshooting, equipment management, and IT operations within a higher education environment.

The ideal candidate is dependable, professional, approachable, and willing to learn. A strong interest in technology and a commitment to providing excellent service to the Newman University community are highly valued.

Responsibilities:

1. Answer incoming calls to the Newman University IT Helpdesk and provide courteous, professional assistance.

2. Create, categorize, update, and document support tickets in the University's IT ticketing system.

3. Collect accurate information from users regarding technology issues and requests.

4. Test computers, laptops, tablets, mobile devices, printers, classroom technology, and other IT equipment.

5. Assist with routine IT projects and technology-related tasks.

6. Follow Newman University Information Technology policies, procedures, and cybersecurity practices.

7. Perform other duties as assigned by the IT team.

1. Must be legally authorized to work in the United States

2. Must be a current Newman University student enrolled full-time (minimum of 12 credit hours)

3. Ability to interact positively and professionally with students, faculty, staff, and visitors.

4. Ability to explain basic technical information in a clear and understandable manner.

5. Willingness and ability to learn new technologies and systems.

6. Ability to work collaboratively with Newman University community and IT staff.

7. Understanding of the importance of protecting university and user information.

8. The position may occasionally require lifting, carrying, or moving computers, monitors, peripherals, and other technology equipment.

Number of hours per week: 10 – 20

Hours: Variable, Monday to Friday 8 am – 5pm

Number of positions available: 1

Rate of Pay: $10 per hour

Expected Start Date: Immediate start available upon successful completion of hiring/onboarding processes