Under the general supervision of the Project Manager, the Sales Administrator role is responsible for all Customer and Order support for the company. Enter customer purchase orders, prepare reports, and maintain schedules. Respond to customer inquiries in a timely and professional manner while coordinating with internal departments to meet customer timelines.

Key Responsibilities

• Order & Invoice Processing: Receive, verify, and process      purchase orders, and track transactions. 
• Customer Support: Answer phone and email      inquiries, provide basic product or pricing information, and resolve      customer complaints or delivery questions. 
• Data & CRM Management: Maintain and update customer      files, contact details, and sales pipelines in software like CRM systems.
• Reporting: Compile reports for upper      management to track sales performance.
• Cross-Department Coordination: Liaise with logistics,      warehousing, and finance teams to track inventory levels, coordinate      deliveries, and verify payments.
• Sales Support: Assist sales with proposals,      vendor forms, documentation. and status of inquiries. 

Qualifications & Requirements

• Education: High school diploma or GED      required; an associate’s or bachelor’s degree in business administration      or a related field is preferred. 
• Experience: Previous experience in sales      administration, customer service, or a general office/clerical role.
• Technical Skills: Proficiency in Microsoft Office      (Outlook, Excel, Word) and CRM platforms
• Soft Skills: Strong organizational skills,      attention to detail, clear written and verbal communication, and patience      in customer interactions. 

EEOC Policy

It is the policy of Bohn and Dawson, Incorporated, not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran, or any other protected status.