Ready to lead the huddle? If you want a role where your work directly shapes how people experience care, and how our team experiences Avid. 

At Avid Health at Home, we deliver exceptional, personalized in-home care by hiring compassionate people who take care of our clients, each other, and the communities we serve. Behind all of that is one key player: the Care Coordinator. 

This isn’t a scheduling job. It’s coordinating care at a higher level. You’ll be the connection between clients, families, and field staff. You’ll make sure the right caregiver walks through the right door at the right time, and that every client feels known, safe, and cared for. When plans change, you’re the one who adapts quickly, keeps everyone informed, and makes sure care never misses a beat. 

You encompass the AVID way 

• Access. You make sure clients get the care they need when they need it, from the first intake call to covering a last-minute shift. 
• Value-Based Care. You match caregivers to clients based on skills, needs, and personality, because personal care is personal. 
• Innovation. You use our EMR, Electronic Visit Verification (EVV), and other innovative scheduling and efficiency tools enhance our caregiver and client experience 
• Dedication to Quality. You audit, document, follow up, and coach, because “good enough” isn’t our standard. 

What you’ll own 

Start-to-finish care coordination 

• Build and maintain client schedules by getting to know each field employee’s availability and skill level, so every client’s level of care is met. 
• Keep schedules covered every day, including new intakes and replacement shifts for PTO, illness, and emergency call-outs. 
• Manage intake from all referral sources and look for new referral opportunities to help your branch grow. 
• Take part in office operations, including rotating on-call duties, to keep care running smoothly. 

Being the communication hub 

• Build trusted relationships with clients and families that support care plan compliance and client safety. 
• Deliver top-tier customer service to clients and contract partners through clear communication and follow-through. 
• Document all communication with clients, families, health plan providers, and field staff on time, so care stays consistent across every department. 
• Keep all client care information current in our EMR, so the interdisciplinary team can meet each client’s ADL and IADL needs. 

Building the team and the culture 

• Orient new field employees to client care plans and provide mentoring and remedial training as needed. 
• Support recruitment by sharing applications with potential hires, sending completed forms to the Regional Recruiter or HR, and telling Recruitment and Compliance what your branch needs. 
• Monitor field staff compliance with state, federal, and contractual health and training requirements. 

Keeping the score: quality, compliance, and data 

• Manage field employee time and attendance and ensure daily EVV compliance for accurate payroll and billing. 
• Review EVV data and process weekly payroll for all branch field employees. 
• File employee and client paperwork in the EMR within 7 days. 
• Run EMR reports and use the data to hit your KPI goals. 
• Follow agency policies and procedures and uphold HIPAA in everything you do. 
• Other duties as assigned. 

Reporting to: Regional Director or Operations Manager
Classification: Non-Exempt
Work setting: Office-based, with some community events and travel 

You’ll thrive here if you: 

• Stay focused and calm through constant interruptions and tight deadlines 
• Communicate with command and patience; treating all forms of written and verbal communication with empathy, even on the busiest days. 
• Use good judgment, follow procedures, and solve problems on your own 
• Prioritize well and get things done without needing constant supervision 
• Care deeply about the people we serve and the team serving them 

ADA Requirements:

Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.

You have a lot to offer! And so do we!

Benefits:

• Competitive pay, paid weekly
• Medical Insurance (choice of 3 plans), with company contribution
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short and Long-Term Disability Insurance
• 401k plan with company match
• Paid Time Off
• Holiday Pay
• Ongoing training
• Performance based bonus

Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What you’ll bring: 

• Experience: At least two years of related experience. Working knowledge of common medical concepts, practices, and procedures is preferred. 
• Exceptional communication: You communicate clearly and confidently, by phone, email, and in person, with clients, families, field staff, and health plan partners. You know how to deliver updates, handle tough conversations, and make every person feel heard. 
• Sharp attention to detail: You catch what others miss. From schedules and EVV records to payroll and care documentation, you take pride in getting it right the first time 
• Education: College degree preferred, or equivalent work experience. 
• Certification: CNA license preferred. 
• Tech skills: Working knowledge of Word, Excel, Windows, and email. Typing speed of 35 wpm and accurate data entry. A paramount  
• Local know-how: An understanding of the geography and culture of the communities your branch serves is preferred. 
• Language: Bilingual in English and Spanish is a plus. 
• Travel: A valid driver’s license from your state of work, a satisfactory driving record, and a reliable vehicle. 
• Schedule: Monday through Friday. Occasional flexible hours to support staff training, and the ability to rotate on-call duties and respond while on call. 
• Physical requirements: Ability to lift at least 10 pounds and to bend, stoop, stretch, pull, and push.