The HR & Payroll Generalist is the go-to backup for HR and payroll across our hotel portfolio and reports directly to the Corporate Director of Human Resources. You'll be the main contact for team member benefit questions, provide payroll processing coverage, keep our state unemployment rates current, and support property leaders with day-to-day HR needs. Our hotels span 12+ states, so experience with HR rules in more than one state is a big plus.

Benefits Administration

· Serve as the main point of contact for team member questions about medical, dental, vision, life, disability, and other benefit plans.

· Process enrollments, qualifying life event changes, and terminations; reconcile carrier and vendor invoices.

· Partner with the Director of Risk Management to resolve vendor questions, eligibility issues, and claims escalations.

· Support open enrollment, including team member communications, property support, and system set-up.

· Coordinate COBRA notices and continuation coverage with the administrator.

· Help with ACA tracking and reporting.

Payroll Support & Coverage

· Provide backup payroll processing coverage, including timekeeping review, wage and deduction changes, and payroll audits.

· Check new hire, change, and termination entries for accuracy before each payroll run.

· Help resolve pay discrepancies, final pay questions, garnishments, and wage verification requests.

· Follow state-specific pay rules for final pay timing, overtime, tip credits, and paid leave.

Unemployment & State Compliance

· Keep state unemployment insurance (SUI) rates updated in the payroll system as new rate notices come in.

· Respond to unemployment claims and requests for information by the deadline; represent the company at hearings when needed.

· Track state and local law changes (minimum wage, paid sick leave, required postings) and flag what affects our properties.

· Monitor Tax Filings and Reports

· Maintain required federal and state labor law postings across properties.

HR Generalist Support

· Serve as backup for corporate HR, covering employee relations questions, policy guidance, and documentation.

· Coach property GMs and managers on attendance, performance, corrective action, and handbook policies.

· Assist with workplace investigations and keep clear, confidential records.

· Support onboarding and offboarding, including I-9 and E-Verify compliance, new hire paperwork, and exit processes.

· Keep HRIS and personnel files accurate and audit-ready.

· Help administer leaves of absence (FMLA, state leave, and ADA accommodation requests).

· Coordinate workers' compensation reporting with the Director of Risk Management.

· Support recruiting at the properties, including job postings, screening, and offer letters.

· Pull HR reports such as headcount, turnover, and benefits enrollment.

· Help with HR projects such as handbook updates, training, and compliance audits.

· Other duties as assigned.

Required

· 3+ years of HR generalist experience, including benefits administration.

· Hands-on experience processing multi-state payroll.

· Working knowledge of FLSA, FMLA, ACA, COBRA, ADA, and I-9 rules.

· Experience with an HRIS/payroll platform and strong Excel skills.

· Sound judgment with confidential information.

· Clear, friendly communication with team members at every level, from line staff to executives.

Preferred

· HR knowledge across multiple states (for example, Colorado, California).

· Hotel, hospitality, or multi-site experience.

· Unemployment claims and SUI rate management experience.

· Experience with Paylocity.

· Bachelor's degree in HR, business, or a related field.

· SHRM-CP, SHRM-SCP, PHR, or Fundamental Payroll Certification (FPC).

· Bilingual in English and Spanish.

Key Skills

· Organized and detail-focused, with the ability to juggle deadlines across several properties.

· Self-motivated and dependable working remotely.

· Calm, service-minded problem solver.

WORK ENVIRONMENT

· Remote position; a reliable internet connection and a quiet, private workspace are required.

· Occasional travel to properties or corporate meetings may be needed.

· Flexibility during payroll deadlines, open enrollment, and coverage periods.

· Mostly computer and phone work.

Oliver Hotels and Resorts is an equal opportunity employer. This description isn't a complete list of duties, and responsibilities may change as business needs change.