Position Summary

The Parts Counter Person is responsible for providing exceptional service to dealership guests and internal departments by accurately identifying, locating, and selling parts, accessories, and related merchandise. This position works closely with Service, Sales, and other dealership departments to ensure the correct parts are available when needed while maintaining organized inventory and accurate records.

Essential Duties and Responsibilities

• Greet guests promptly and provide friendly, professional assistance at the parts counter.
• Assist guests in identifying and selecting the correct parts, accessories, and merchandise for their needs.
• Look up parts using dealership catalogs, electronic parts systems, and manufacturer resources.
• Provide accurate information regarding parts availability, pricing, and applicable alternatives.
• Process parts sales, invoices, returns, and special orders accurately.
• Assist Service Technicians and Service Advisors with locating and obtaining parts needed for repairs and maintenance.
• Maintain communication regarding backordered, special-order, or unavailable parts.
• Receive, inspect, label, stock, and organize incoming parts and merchandise.
• Maintain accurate inventory records and immediately report discrepancies.
• Assist with cycle counts and physical inventory as required.
• Maintain an organized, clean, and professional parts counter, stockroom, and display area.
• Promote appropriate parts, accessories, and related products based on guest needs.
• Handle guest questions and concerns professionally and involve management when appropriate.
• Follow dealership procedures regarding warranties, returns, exchanges, and special-order parts.
• Protect dealership assets by following established inventory control and loss-prevention procedures.
• Work cooperatively with the Parts, Service, and Sales teams to provide an exceptional guest experience.
• Follow all dealership safety policies and procedures.
• Perform other duties as assigned by management.

Qualifications

• Previous automotive, motorcycle, powersports, or dealership parts experience preferred.
• Knowledge of automotive or motorcycle parts and accessories preferred.
• Strong guest-service and communication skills.
• Ability to accurately identify and locate parts using electronic and printed resources.
• Basic computer and data-entry skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests in a fast-paced dealership environment.
• Ability to work effectively both independently and as part of a team.
• Must maintain a professional appearance and positive attitude.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, reach, stoop, and move throughout the parts department.
• Ability to lift and move parts, accessories, and inventory as required.
• Ability to safely use ladders, carts, and other equipment as necessary to retrieve and stock merchandise.

Work Environment

This position operates primarily within a dealership Parts Department and requires regular interaction with guests, technicians, Service Advisors, Sales personnel, and other dealership employees. The position may involve exposure to typical dealership and service-department conditions, including noise, vehicle traffic, and automotive or motorcycle parts and equipment.

Equal Employment Opportunity Statement 

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.