The Family Support Specialist inspires, empowers, and enriches the lives of families by delivering holistic, community-centered services that lead to meaningful and measurable outcomes. This position is responsible for implementing and managing program components that support the overall well-being, growth, and success of the children and families we serve.

The Family Support Specialist plays a vital role in actively engaging the communities we serve through daily interaction with residents, community leaders, organizations, and stakeholders. By building and nurturing a strong network of partners, the Specialist ensures that individuals and families have access to the services, resources, and support they need through a streamlined referral-based system offered by OYC.

This role is deeply focused on providing care coordination, wrap-around services to adults and families. Serving as a success coach, helping clients set and achieve personal goals through connection to resources and facilitating training programs for parents and adults based on program assignments.

Who we are:

Overtown Youth Center is committed to enriching the lives of youth and families by offering opportunities for growth, development, and success. We provide a safe, supportive, and inclusive environment where students are encouraged to explore their talents, learn new skills, and express themselves. Our focus is on empowering youth to achieve their full potential through various educational programs, including the arts.

What you would do:

• Assist with the intake, assessment, and enrollment process for any new family and on an annual basis.
• Provide case management and facilitate referrals for individuals and families in need of community resources.
• Counsel individuals and families by delineating alternatives, helping articulate goals, and providing needed information.
• Report accurate data monthly (or as indicated) to Director of Family Services.
• Assist in grant reporting requirements.
• Assist program team in maintaining 75% family engagement among OYC families.
• Conduct and participate in monthly parent and/or community meetings.
• Prepare participants to transition into productive citizenship as needed (i.e., college and/or career readiness).
• Provide ongoing advisement to each participant until they have successfully achieved desired results.
• Assist clients with employment hiring requirements (application, resume, WIOA) and/or applications for public benefits/services as needed.
• Develop and implement communication strategies for promoting opportunities.
• Develop, coordinate, and/or facilitate curricula, workshops, and special projects related to individual/family financial stability, career success, health, wellness, positive parenting, or other topics.
• Facilitate group sessions utilizing curriculum for parenting, job readiness, and/or digital skills training programs for adults (based on program assignment).
• Coordinate with affiliate departments to achieve program recruitment and retention goals.
• Assist with the development and execution of orientation/program manuals/materials.
• Monitor and document participant progress (e.g., case notes, individual/family success plans, attendance, referrals/linkages).
• Conduct home visits as needed.
• Research/identify community resources available to support client needs.
• Work collaboratively with community partners.
• Perform other duties as assigned by Direct Supervisor
• Other duties as assigned by Direct Supervisor

 Schedule: 

• Mondays - Fridays
• 3:00PM EST to 7:00PM EST 

Who we’re looking for:

• High school diploma required; Bachelor’s Degree preferred
• Bi-lingual (Creole/Spanish) preferred
• Moderate computer skills / Microsoft Office / Ability to learn web-based data systems
• A minimum of 2 to 3 years’ experience working with adults/ youth programs required
• Experience in community outreach
• Must have a valid driver’s license and reliable transportation
• Must pass background/drug test screening

Why Join Us:

• A supportive work environment where creativity and professional development are encouraged.
• Competitive compensation and benefits package.
• A collaborative team that values diversity, equity, and inclusion.

Join us at Overtown Youth Center, where your passion for the arts can help inspire, empower, and transform the lives of young people in Miami.