· Ensure that details are followed from the banquet event order (BEO).

· Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.

· Ensure that the banquet area is maintained in a clean, organized, and safe condition.

· Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.

· Always be present in room and greet guests upon arrival.

· Immediately relay guest compliments or complaints to management.

· Submit maintenance requests to the engineering department for broken or damaged equipment.

· Assist staff with room set ups, food service, and clean up when necessary.

· Maintain StepStone and hotel standards of food, beverage, and quality guest service.

Ensure guest satisfaction by delivery of an exceptional product.

· Minimum lifting of 75 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Minimum pulling of 75 pounds.

· High school education and relevant training and experience preferred.