ABOUT US

At TTC, we are Enriching lives by connecting people and places. 

For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. 

Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. 

OUR VALUES

Everything we do is guided by our five shared commitments:  

• Value Every Voice - We put people first.  
• Act with Integrity - We do what’s right. 
• Explore Beyond Boundaries - We’re driven by curiosity.  
• Own the Outcome - We take responsibility for our decisions.  
• Succeed Together - We’ve got each other’s backs. 

POSITION SUMMARY

The Celtic Specialist combines destination knowledge and consultative sales skills to sell, create, and maintain accurate, high-quality custom and specialized Brendan Vacations bookings. Working closely with teams in North America and Ireland, the role converts enquiries from guests and trade partners across multiple sources and platforms into well-planned itineraries, taking ownership of booking quality from the initial quote through ongoing servicing and changes. Success requires equal attention to sales and service, meticulous booking records, and clear, timely front-end communication with guests and trade partners and back-end communication with internal teams to ensure requirements, confirmations, updates, and handovers are accurately documented and understood.

KEY RESPONSIBILITIES 

Consultative Sales & Booking Conversion

• Engage guests and trade partners through inbound and outbound calls, chats, and emails, using thoughtful questions and active listening to accurately establish travel preferences, passenger details, budgets, and booking requirements.
• Create accurate, tailored quotes and convert enquiries into confirmed bookings through consultative selling and timely follow-up. 
• Explain itinerary details, inclusions, exclusions, pricing, and booking conditions clearly, and maintain clear and accurate expectations and communication.

Guest & Trade Partner Service

• Provide clear, accurate, and timely front-end communication to guests and trade partners throughout the booking process. 
• Confirm requirements and expectations, explain changes and outstanding items, and communicate deadlines and next steps to keep all parties informed.
• Maintain accurate, timely back-end communication across different teams and channels, documenting requests, confirmations, changes, and outstanding actions using appropriate resources and steps. 
• Provide complete handovers, clarify ownership and deadlines, and follow through on enquiries and issues while maintaining professional, friendly service.

Revenue Generation

• Meet established sales targets for revenue, passenger count, and ancillary attachments through proactive follow-up, strong product knowledge, and relevant upselling and cross-selling. 
• Clearly explain the value, cost, and conditions of suitable ancillary options, accurately record confirmed selections, and monitor progress against targets while maintaining booking accuracy and service quality.

Itinerary Quality & Booking Management

• Use product and destination knowledge to create and maintain accurate, well-coordinated itineraries, ensuring all guest requirements are met. 
• Check passenger details, travel dates, accommodation, transport, pricing, and ancillary selections against booking records and confirmations, resolving discrepancies promptly. 
• Keep records current as bookings develop, and clearly communicate changes, updates, outstanding items, and next steps to guests, trade partners, and internal teams. 
• Provide complete handovers and follow through within agreed deadlines to support smooth travel arrangements and consistent service.

ROLE SUCCESS CRITERIA

• Consistently build accurate, high-quality itineraries and maintain strong booking conversion through consultative selling and timely follow-up, meeting established revenue, passenger count, and ancillary attachment targets.
• Apply strong attention to detail to every quote and booking, checking passenger information, itinerary arrangements, pricing, and confirmations. 
• Keep records accurate and resolve discrepancies promptly to deliver quality trips for guests and reliable information for travel partners and peers.
• Communicate clearly, concisely, and promptly in writing and verbally with guests, travel partners, and internal teams. 
• Ensure front-end and back-end communication accurately captures requirements, changes, deadlines, and next steps, with complete handovers and consistent follow-through.
• Bring enthusiasm and ownership to creating vacations you would be proud to recommend to friends and family. 
• Tailor each journey to guests’ preferences and expectations, combining destination knowledge, thoughtful planning, and ongoing booking care to deliver a well-coordinated travel experience.

Technical Skillset 

• Strong computer skills and confidence working across multiple platforms in a remote setting, with the ability to navigate booking systems, maintain accurate records, and use communication tools to coordinate effectively with guests, trade partners, and internal teams.
• Ability to learn and use new systems and technologies, adapt to system updates, and apply new processes consistently. Accurately enter, check, and update information across platforms to support efficient quoting, booking maintenance, and clear front-end and back-end communication.

Desirable Experience 

• 1+ years in a frontline operations role in travel, hospitality, or a related field, ideally involving personalised travel arrangements, accurate booking administration, and coordination with customers and internal teams. 
• Sales and/or customer service experience, ideally combining consultative selling with ongoing booking support. Experience identifying customer needs, communicating clearly across phone and written channels.