The Medical Assistant (MA) supports the delivery of compassionate, client-centered care for individuals experiencing acute intoxication and substance use-related challenges. Working as part of a multidisciplinary team, the Medical Assistant assists with client intake, health screenings, vital sign monitoring, documentation, medication support, and coordination of care to ensure a safe and supportive environment. The MA plays a key role in promoting harm reduction, recovery-oriented services, and client dignity while maintaining compliance with clinical and regulatory standards.

Description

You will play a crucial role in supporting clients' recovery and self-sufficiency at our Sobering Center. As an EMT, you will help clients stay engaged in their journey to overcome addictions and reduce the risk of relapse by fostering shared understanding, respect, and mutual empowerment. You will embody core values such as hope, person-centered care, holistic wellness, authenticity, cultural responsiveness, humility, respect, integrity, advocacy, confidentiality, safety, education, mutuality, reciprocity, and resilience. 

At Janus, founded in 1976, you'll thrive in a dynamic environment where your expertise and passion will make a real difference. We value top talent and foster a culture of inclusivity and respect, ensuring everyone feels welcomed and valued. Join us in our mission to provide compassionate, hope-inspiring substance use disorder treatment, and help individuals and families on their journey to wellness and recovery. Visit us at www.janussc.org

Essential Duties and Responsibilities

Client Care & Monitoring

• Conduct client intake procedures, including collection of health history and relevant demographic information.
• Obtain and document vital signs, oxygen saturation, blood glucose levels, and other routine clinical measurements.
• Monitor clients throughout their stay and promptly report changes in condition to licensed medical staff.
• Assist with client discharge procedures and provide basic health education and referrals as directed.
• Support harm reduction and recovery-oriented care practices.

Clinical Support

• Assist nursing and medical staff with assessments, treatments, and clinical procedures within scope of practice.
• Prepare examination and treatment areas and maintain adequate clinical supplies.
• Administer medications and treatments as authorized and permitted by certification, standing orders, and organizational policy.
• Perform specimen collection and point-of-care testing as assigned.
• Maintain infection control standards and universal precautions.

Documentation & Compliance

• Accurately document client encounters, assessments, interventions, and observations in the electronic health record.
• Ensure timely completion of required forms, incident reports, and clinical documentation.
• Maintain client confidentiality in accordance with HIPAA and applicable regulations.
• Support quality assurance and regulatory compliance activities.

Coordination & Team Collaboration

• Collaborate with nurses, peer support specialists, counselors, case managers, and community providers.
• Facilitate referrals to detoxification, substance use treatment, behavioral health, medical care, and community resources.
• Participate in shift reports, team meetings, and case consultations as needed.
• Assist in responding to behavioral health crises and emergency situations according to established protocols.

Safety & Environment

• Maintain a safe, welcoming, and trauma-informed environment for clients and staff.
• Follow emergency response procedures, including CPR and first aid interventions.
• Assist with de-escalation efforts and crisis response when appropriate.
• Support facility cleanliness and readiness for incoming clients.

Minimum Qualifications

• High School Diploma or equivalent
• Completion of an accredited Medical Assistant program
• Medical Assistant certification (CMA, RMA, or equivalent)
• Knowledge of medical terminology, procedures, and clinical workflows
• Experience with electronic medical records (EHR/EMR) systems
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills

Preferred Qualifications

• Experience working in substance use disorder, behavioral health, or community health settings
• Familiarity with Medication-Assisted Treatment (MAT) programs
• Bilingual (Spanish/English) strongly preferred

Work Environment & Physical Requirements

• Ability to work in a fast-paced clinical environment
• Frequent standing, walking, and interaction with clients
• Ability to perform clinical tasks with or without reasonable accommodation

Compensation & Benefits

Janus offers a comprehensive and competitive benefits package, including:

• Medical, dental, and vision insurance
• Retirement plan (403b)
• Generous paid time off and holidays
• Paid sick leave
• Employee wellness and mental health support services
• Professional development and training opportunities

Equal Employment Opportunity

Janus of Santa Cruz is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on protected characteristics.

Why Join Janus?

• Make a meaningful impact in your community
• Work alongside a mission-driven, collaborative team
• Grow your career in integrated behavioral health services