Account Manager Support Specialist (AMSS)Role & Expectations

The Account Manager Support Specialist (AMSS) plays a dynamic role that combines customer success, digital marketing support, and personal sales. AMSS team members work closely with OPTIMA™ customers to deliver an exceptional customer experience while partnering with Account Managers, Customer Service, Fulfillment, Verification, and other Digital Inside Sales teams.

In this role, you will build strong customer relationships by educating clients on their OPTIMA™ program, supporting digital marketing initiatives, and identifying opportunities to help small businesses strengthen their online presence. AMSS team members also contribute to customer retention by assisting with social media content, website enhancements, product fulfillment, and strategic recommendations.

Because our digital marketing solutions continue to evolve, AMSS team members are expected to become product experts who can confidently explain our services and recommend additional solutions that help customers grow their businesses online.

About American Marketing & Publishing

Since 1997, American Marketing & Publishing has helped family-owned businesses advertise effectively and affordably within their local communities. Our mission is to ensure our clients ‘win the call’ when consumers search for the products and services they need.

Today, we support tens of thousands of businesses by managing their online business listings, websites, imagery, social media, and online reviews. We are also the home of the CloseBy® Text Marketing platform and Get Seen Virtual Interior Tours.

Our passion is helping hardworking small business owners succeed through industry-leading local marketing solutions.

Key Responsibilities Customer Success & Communication

• Conduct Touchpoint Calls with assigned customers to educate them on their OPTIMA™ program.
• Serve as a liaison between Digital Inside Sales Account Managers and the Fulfillment and Verification teams.
• Build and maintain strong customer relationships through proactive communication and outstanding service.
• Recommend digital marketing strategies that improve customer engagement and retention.

Digital Marketing Support

• Create and develop social media content for platforms including Facebook, Instagram, and Nextdoor.
• Assist with website enhancements and idea generation.
• Generate creative marketing ideas that help small businesses maximize the value of their OPTIMA™ program.

Sales Responsibilities

• Generate referrals from existing customers.
• Identify and recommend upsell and cross-sell opportunities for customers.
• Renew existing customers when appropriate.
• Consistently achieve individual sales goals while providing an exceptional customer experience.

What We Offer

• Competitive base salary
• Uncapped commissions and bonuses (average first-year earnings of $50,000–$55,000) https://flipbooks.ampcorporate.com/account_manager_support_specialist
• Full-time, Monday–Friday schedule
• Comprehensive paid training and onboarding
• Hybrid/remote work opportunities after successful completion of the 10-week training program
• Excellent medical, dental, vision, disability, and life insurance benefits
• 401(k) with discretionary company match
• Paid Time Off, including 15 vacation/personal days plus 9 paid holidays
• Recognition programs and incentive opportunities, including an international Presidential Achievement company trip for top performers
• Advancement opportunities into senior sales, training, and leadership roles
• A positive, collaborative culture focused on growth, learning, hard work, and success

Qualifications

• High-energy, persuasive, and passionate about helping customers succeed.
• Excellent communicators who can build trust and lasting relationships.
• Positive, quick-thinking, and adaptable in a fast-paced environment.
• Goal-oriented with strong mental resilience and a desire to exceed expectations.
• Creative problem-solvers who enjoy helping small businesses grow.
• Motivated to learn, develop professionally, and advance their careers.