The Service Technician provides professional customer support while troubleshooting and resolving electronic security system issues. This role requires knowledge of relay logic circuits, access control, video surveillance, and intrusion systems, along with strong customer service and problem-solving skills. Responsibilities include system maintenance, diagnostics, repairs, and ensuring reliable operation of security technologies.

Major Roles and Responsibilities

• Diagnose and solve problems.
• Troubleshoot low voltage electric door hardware.
• Independently install/troubleshoot video surveillance systems including cameras, software, switches, patch panels,
• and other associated devices.
• Independently install/troubleshoot intrusion alarm wiring, control panels, and other associated devices.
• Independently performing scheduled preventative maintenance on access control, IP video system, and intrusion
• alarm systems.
• Under supervision, program access system, and IP video surveillance, and intrusion alarm systems.
• Ensure departmental daily records are maintained and accurate.
• Other duties as assigned. 

Requirements

• Service oriented background / experience.
• A high school diploma or equivalent (vocational/technical/business school background is strongly preferred).
• Familiarity with the use of all appropriate hand and power tools and meters.
• Strong organizational skills are required.
• Exceptional customer service skills are a must. 
• Security Experience­:3 years minimum. 
• Low Voltage: ­ 2 years minimum.
• Must have a valid driver’s license.
• Ability to read, write, and understand English.
• Familiarity with the use of all appropriate hand and power tools and meters.
• Previous service technician role­ 2 years preferred.
• Access control, Network device install, and Camera installation­ 2 years preferred.

Prime Secured is an Equal Opportunity Employer. We participate in E-Verify.