Product Manager, Pharmacy

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

We are seeking a Product Manager, Pharmacy to join the pharmacy product team and build the technology behind our digital pharmacy. This position plays a key role in supporting the Product department (inferred from the reporting line; not explicitly labeled in the source) and reports to the Director of Product, ensuring alignment with organizational goals, operational excellence, and compliance standards.

As the first digital pharmacy to offer direct-to-patient (DTP) at scale, Gifthealth is building a pharmacy experience that helps patients start and stay on treatment, with no friction from intake to delivery and adherence. This role adds product capacity to the pharmacy build. You'll work side by side with an Engineering Lead and a team of engineers, with real autonomy to choose what matters most and make the case for it. You'll decide what to build, shape it with engineering, ship it, and show what changed because of it. This is a technical environment, and you'll be expected to go deep on how pharmacy systems and workflows actually work.

This is a hybrid role based in Columbus, Ohio. You'll be on site regularly, close to the pharmacy staff who use what we build every day.

Key Responsibilities

• Own the roadmap and delivery for assigned areas of the pharmacy platform, partnering daily with the Engineering Lead and engineers from discovery through release.
• Choose priorities with a clear point of view, and explain the trade-offs behind them to engineering, operations, and leadership.
• Define the outcome each piece of work is meant to drive, set the measures that show whether it worked, and report on results after launch.
• Translate pharmacy operations and dispensing workflows into clear problem statements, requirements, and acceptance criteria that engineers can build from.
• Spend time on site with pharmacists, technicians, and other pharmacy staff to observe their workflows, understand where they break down, and find where technology can remove manual effort.
• Make sound product decisions in a regulated environment, working with compliance and clinical stakeholders so what we build meets pharmacy and industry requirements.
• Collaborate with Product Design, Data and Analytics, and Client Success to make sure what we build for the pharmacy meets partner needs.
• Use AI tools to speed up analysis, documentation, and prototyping, and share what works with the team.
• Take work off the pharmacy product team's plate and raise risks and dependencies early.

Qualifications

• Education: Not specified in the source job description; we evaluate demonstrated experience.
• Licensure/Certification: None specified.
• Experience: 2+ years of product management experience. (Required)
• Knowledge, Skills, and Abilities:  
  • Comfort working in a highly technical environment, including reading and discussing system design, APIs, integrations, and data flows with engineers. (Required)
  • Experience working directly with an engineering team in an agile environment. (Required)
  • Ability to set priorities independently and articulate the outcome of your work with metrics, results, or clear evidence of impact. (Required)
  • Strong written and verbal communication, with the ability to explain technical trade-offs to non-technical stakeholders. (Required)
  • Ability to work on site in Columbus, Ohio on a regular basis. (Required)
  • Demonstrated application of the above Qualification
  • Experience with pharmacy in some capacity, such as PBM, dispensing or retail pharmacy, mail-order pharmacy, specialty pharmacy, or pharmacy-adjacent work through an EHR. (Preferred)
  • Familiarity with pharmacy management systems, e-prescribing standards such as NCPDP SCRIPT and Surescripts, or pharmacy compliance requirements. (Preferred)
  • Familiarity with pharmaceutical manufacturer hub services, patient support programs, or DTP models. (Preferred)
  • Experience using AI tools to improve how you work and how your team ships. (Preferred)

Work Environment

• Location: Hybrid, based in Columbus, Ohio, with regular on-site presence.
• Schedule: Full-time; standard business hours.
• Regular on-site time with pharmacy staff in Columbus, Ohio to observe workflows firsthand.
• Regular collaboration with Engineering, Product Design, Data and Analytics, Client Success, and compliance and clinical stakeholders to ensure alignment.

Key Essential Functions

• Must be able to work at a computer for extended periods
• Must be able to communicate effectively, verbally and in writing, with engineers, pharmacy staff, and cross-functional stakeholders
• Must be able to work on site regularly in Columbus, Ohio to observe pharmacy workflows and operations firsthand
• Must be able to read and discuss technical system design, APIs, and data flows with engineers

Employment Classification

Status: Full-time
FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.