A Partner Operations Coordinator plays a pivotal role in ensuring the smooth and efficient functioning of partner programs. They are responsible for assisting with the day-to-day operations of the Partner Development Team, collaborating with internal teams and external partners to drive success. They also play a key role in supporting the contract management process, ensuring accurate documentation, and facilitating effective communication between internal stakeholders. This role requires a proactive and organized professional with excellent communication skills and a keen eye for detail.

Key Responsibilities:

1. Collaboration with Internal Teams:

• Work closely with cross-functional teams such as Finance, Instructors, Customer Care, Partner Success and Partner Development to ensure alignment on partnership goals and objectives.

2. Issue Resolution:

• Address and resolve operational issues promptly, working collaboratively with partners and internal teams to find effective solutions.

3. Documentation Management:

• Assist in the preparation, organization, and maintenance of contract documentation.
• Ensure that all contracts and related documents are accurately filed and easily accessible.
• Prepare and coordinate certificates of training for contracts as requested.

4. Contract Review and Analysis:

• Conduct basic reviews of external contracts to ensure they adhere to company policies and negotiate contracts.
• Collaborate with internal teams to identify any discrepancies or areas of concern.

5. Contract Scheduling:

• Book Certified Instructors for contract services.
• Working with Certified Instructors, maintaining and updating unscheduled contracted services.
• Working with HR and Certified Instructors, ensure background check requests are completed promptly.

6. Communication and Coordination:

• Act as a liaison between internal teams and external parties for routine contract-related inquiries.
• Coordinate with various departments to gather necessary information for contract creation and maintenance.

• Bachelor’s degree
• Paralegal experience preferred
• Proven experience in partner operations, account management, or a related role.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent communication, interpersonal skills and attention to detail.
• Analytical mindset with proficiency in data analysis and reporting.
• Familiarity with CRM systems and collaboration tools.
• Ability to work both independently and collaboratively in a team environment.