Primary responsibility for the administration and configuration of servers and storage systems within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Leads Systems Administrator peers to successfully design, develop, manage and implement medium to large sized IT projects on time and on budget.

· Acts as IT project lead on business unit application projects of all sizes. Consults with business unit employees to determine hardware, software and IT Environment design requirements to support implementation of critical business applications.

· Analyzes, develops, designs, documents and implements server environment required to support medium to large sized IT projects. This includes the virtual servers, storage and backup/restore and integrated Active Directory security requirements.

· Gathers user requirements, then analyze, design and implement Quality systems (LIMS, ETQ, Labvantage) and SharePoint collaboration applications (department areas, workflows dashboards) based on user or system design specifications.

· Analyzes, develops, designs, documents and implements server environment required to support medium to large sized IT projects. This includes the virtualization server environment, storage and backup/restore requirements.

· Manages and troubleshoots servers, including Citrix, Exchange, File and Print, and the companies DR Environment and their associated operating systems.

· Manages and supports the storage environment (both SAN and NAS), including the analysis, design, documentation of the need for increased or improved storage capacity. This storage supports all of the NOW Health Group storage requirements for our business critical systems. Including but not limited to Exchange, File Servers, SharePoint, Labvantage, and LIM’s.

· Administers, documents, analyzes, tests and recommends hardware upgrades, operating system upgrades/patches, and application software upgrades/patches. Works with System Administrator peers and Managers on implementation of hardware expansion projects.

· Cross trains System Administrator I and II peers on critical tasks required for both server hardware and software maintenance.

· Guides System Administrator I and II’s on monitoring server environment using PRTG and other monitoring tools.

· Maintains, troubleshoots, supports and ensures security for servers; responsible for User-ID and account creation and maintenance (Active Directory) and timely processing of terminated employee’s accounts.

· Participates in activities related to Disaster Recovery planning, documentation, implementation, and testing procedures.

· Develops and maintains documentation of all infrastructures required to support the server and storage environment. (e.g. SOPs)

· Complies with safety and GMP requirements.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and operations; follows all safety rules and procedures. Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved. Assists with communicating safety information to new employees. Fulfills responsibilities as outlined in the company safety management plan.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; and at least 7 years of related experience and/or training; or equivalent combination of education and experience. A broad technology background is critical with significant experience in servers, storage is a requirement.

LANGUAGE SKILLS

· Good oral and written communication skills

· Ability to effectively present information and respond to questions from users

· Ability to read, analyze, apply and improve technical procedures

· Ability to read and interpret documents such as procedure manuals, business periodicals, professional journals, operating and maintenance instructions, and safety rules

· Ability to interact with Functional & Technical vendors to evaluate and validate system interoperability and system capabilities (System Architectures)

REASONING ABILITY

· Ability to work independently and assist Systems Administration Manager in guiding System Administrator I and II’s

· Sound decision making and trouble-shooting ability

· Ability to proactively analyze problems and suggest solutions

OTHERS SKILLS AND ABILITIES

· In depth knowledge of Microsoft products, and prior experience in Server & Network Administration is required

· In depth knowledge of Active Directory Administration is required

· Experience with Exchange Administration is required

· Ability to gather user and system requirements and translate into technical architectures and system applications

· Ability to manage tasks and projects independently as well as part of a larger, cross-functional team.

· Ability to mentor System Administrators I & II on technical architectures and designs

· Ability to write scripts in an administrative language (PowerShell, VBscript, Batch, Perl, etc.) is required

· Experience with VMWare and/or Hyper-V is required

· Experience with Remote Desktop Services and/or Citrix XenApp is required

· Experience with Linux and/or UNIX is a required

· Experience with a backup management software is required, IBM Tivoli Storage Management is a plus

· Experience with Microsoft SQL Server Administration is a preferred

· Experience with SharePoint is a plus

· Ability and attitude to provide superior user service and support is a must

· Ability to lead, mentor and work as an effective team member is a must

· Some after hours and on-call support will be required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.