The Company: DP Wagner is a fast-growing organization providing manufactured solutions for surface patch and repair and a provider of 3PL / Pick, Pack, and Ship service to a broad number of manufacturing partners.

DP Wagner is a wholly owned subsidiary of Traverse Group.

Our work environment provides:

• Cross Functional / Collaborative Team Participation

• Career Growth Opportunities

• Strong Goal Driven Environment

Reports To: Operations Manager – 3PL, DPWagner, LLC

Job Type: Full-Time

Location: Powder Springs, GA

Job Summary

We are seeking a detail-oriented and tech-savvy Customer Service Specialist to join our growing 3PL warehouse operations. In this role, you will serve as the primary bridge between our clients and our warehouse floor. The ideal candidate brings a unique blend of excellent client communication, sharp bookkeeping experience, and advanced computer literacy. If you love solving problems, organizing data, and keeping accounts balanced in a fast-paced logistics environment, we want to hear from you.

Key Responsibilities

Client Relations & 3PL Support

• Account Management: Serve as the main point of contact for assigned 3PL clients regarding inventory, orders, and shipping status.
• Order Processing: Receive, verify, and input incoming customer orders into our Warehouse Management System (WMS).
• Issue Resolution: Investigate and resolve client inquiries regarding shipping discrepancies, damages, or delays with a helpful and professional attitude.

Bookkeeping & Billing (Excel-Intensive)

• Storage & Logistic Invoicing: Calculate monthly 3PL storage fees, accessorial charges, and handling fees using automated systems and manual spreadsheets.
• Data Management: Utilize advanced Microsoft Excel functions (e.g., VLOOKUPs, Pivot Tables, formulas) to audit inventory data and generate accurate billing reports.
• Account Reconciliation: Match warehouse shipping manifests against client invoices to ensure zero billing leakage.
• Accounts Receivable: Assist with tracking client payments, aging reports, and following up on overdue balances.

Computer Literacy & Administration

• System Management: Navigate daily between our WMS, accounting software (e.g., QuickBooks), and freight carrier portals.
• Process Documentation: Maintain clean digital files and update standard operating procedures (SOPs) for client billing profiles. 

Qualifications & Skills Required

• Experience: Minimum of 2–3 years in a logistics, 3PL, or warehouse office environment combined with administrative bookkeeping duties.
• Excel Mastery: High proficiency in Microsoft Excel is mandatory (ability to organize mass data, format sheets, and use complex formulas).
• Financial Literacy: Solid understanding of basic accounting principles (invoicing, accounts receivable, and data auditing).
• Tech-Savvy: Fast learner with digital tools; comfortable troubleshooting basic software integrations.

Preferred

• Experience operating specialized Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) software.
• Experience using accounting software like QuickBooks or Xero.

Physical Requirements & Working Conditions

• This is a standard office desk role located within a fast-paced warehouse facility.
• Must be comfortable working in a loud environment occasionally when walking onto the warehouse floor.