Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Clinical Program Manager

35 hours per week / $76,000 - $136,000 annualized

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Under the general supervision of the VP of Mental Health Services, North County, coordinate, oversee and supervise the work of the United Mental Health Promoter (UMHP – aka Caring Minds for Youth) Team. 

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). 

• In collaboration with VP of Mental Health Services, North County: Provide leadership and oversight to United Mental Health Promoter (UMHP) Team, ensuring that excellent care and services are provided to members/clients and ensuring compliance MHALA standards and the program funder, Los Angeles County Department of Mental Health (DMH).
• Coordinate and lead staff meetings, case conference meetings, and other internal meetings. 
• Partner with VP of Mental Health Services on the recruiting, hiring, training and mentoring new staff.
• Provide ongoing direction, support, training and team building to staff.
• Ensure program team are meeting the program’s budget and billing goals in a manner that aligns with program’s funding streams and targeted fiscal goals. 
• Oversee, monitor and analyze the program’s performance goals as outlined in the DMH UMHP Program grant.
• Oversee program documentation standards are met in accordance with MHALA and funding source standards and requirements. Provide coaching to correct errors and recommend/provide technical assistance when needed
• Manage the coordination and delegation of member’s care including outreach, enrollments and termination of program participation
• Attend planning and administrative meetings as required by Agency needs or funding sources; participate in community involvement and community constituency groups; assist and participate in the planning of staff development activities
• Support staff in all activities that link members to appropriate resources to meet their individual goals.
• Partner with other Program Managers/Leadership to support agency-wide, strategic program initiatives; work to establish excellent collaborative relationships with other agency departments.
• Foster transparent, open and direct communication, and ensure input from team members; support the communication of strategic direction of agency and programs to department staff, addressing questions and concerns that staff may have.
• Must be available for daily on-call crisis services.
• Partner with VP and Human Resources on all employee related matters, including employee relations.
• Network with mental health and homeless organizations and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems and maintain a professional network of referral resources for mental health, health, housing, education, employment and support services
• Engage in program development and strategic planning of program structure and future goals. Identify program strengths and potential areas for growth and designs plans to reach goals, designating tasks to team as deemed appropriate
• Other duties as assigned 

Other Position Requirements:

• Required ASW, MFT, LPC or PsyD/PhD 
• LCSW/LMFT/LPCC/Licensed Psychologist preferred. 
• Minimum of three years of experience in a non-profit social service agency providing direct services to members. working with individuals experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
• Experience in a supervisory/leadership role required; non-profit social service agency experience preferred
• Current LPS (Lanterman Petris Short) designation or be qualified within 9 months
• Strong facilitation, written communication, and interpersonal skills, with the ability to work across regions, programs, and roles.
• Excellent verbal and written communication skills; tact and diplomacy; excellent relationship building skills; exceptional ability to communicate articulately and effectively both individually and in group settings.
• Outstanding team building and facilitation skills; ability to build consensus and seek input. 
• Department of Mental Health (DMH) and UMHP experience highly valued, but not required.
• Excellent understanding of and experience managing boundaries with staff and members.
• Ability to handle complex crisis situations.
• Ability to provide supervision to diverse staff who possess a wide range of skills, abilities and professional competencies.
• Ability to provide clinical perspective and oversight to team.
• Working knowledge of evidence-based practices and clinical documentation, quality, and regulatory standards in community mental health.
• Three years experience of driving with a current class C driver’s license, proof of valid automobile insurance, and the ability to be insured by MHALA liability insurance are conditions of employment
• Flexible work schedule to include some evenings, weekends and holidays
• TB clearance and re-testing every year are conditions of continued employment
• MHALA is no longer requiring COVID-19 vaccinations or booster shots; however, this may become a requirement in the future.