Position: 

Transportation Specialist

Reporting Relationship: 

CTR and Research Program Manager 

Status: 

Full-time, non-exempt

Pay Range: 

Company Overview

Commute Seattle is a 501(c)(3) nonprofit Transportation Management Association founded in 2004 with a mission to make it easy for everyone across Puget Sound to walk, ride, or roll to Seattle's opportunities. We are supported by local governments and public agencies and affiliated with the Downtown Seattle Association. Commute Seattle partners with employers, destinations, and institutions to implement sustainable transportation options and trip reduction strategies to reduce drive-alone trips and positively change commute behavior, improve quality of life, and support economic and environmental goals.

Position Summary

 We are recruiting a Transportation Specialist who will work collaboratively with a team of three across Commute Seattle programs, regularly partnering on customer support, survey implementation, data management/analysis, and outreach initiatives.  

This is a full-time, onsite position co-located in an office with the Downtown Seattle Association in Downtown Seattle.  

Responsibilities

Employer Programs, Consulting, and Customer Support (40%) 

• Work with employers and property managers to develop sustainable commuter programs and transportation amenities. 
• Represent transit pass products, services, promotions, and policies accurately and professionally. 
• Support businesses and property managers in their understanding and confident implementation of local ordinances, programs, infrastructure changes, and related compliance requirements. 
• Implement commuter surveys and reporting requirements with businesses and property managers. 
• Provide timely consulting in response to inquiries received through shared communication channels.  

Data Management, Research, and Program Evaluation (40%) 

• Maintain, clean, and validate program and client data across multiple systems and databases. 
• Manage customer relationship management (CRM) records and ensure data integrity, accuracy, and completeness.  
• Fulfill administrative functions such as quarterly reporting and data entry. 
• Develop individual work site or building site dashboards in Tableau and compatible software. 
• Support CTR and Research Program Manager with data analysis, preparation of reports to businesses and properties, and the identification of trends and opportunities for program development and outreach strategies.  
• Complete directional analysis using GIS and other mapping tools.  

Outreach, Education, and Communications (15%)  

• Create and deliver outreach materials, presentations, and other educational resources for employers, property managers, and association members. 
• Educate business leaders, property managers, and association members about commuter benefits to encourage biking, walking, teleworking, and taking transit. 
• Support the planning and implementation of education events, informational seminars, presentations, and promotional campaigns.  
• Draft, review, and distribute bulk email communications,  blog posts, and other outreach and communications materials.  

Administration, Professional Development, Team, and Culture (5%) 

• Attend weekly staff meetings, cross-team collaborative meetings, stand-up, and all-hands meetings. 
• Participate in team building activities and professional development opportunities. 
• Contribute to inclusive, collaborative, and equity-centered organizational culture. 
• Perform other duties as assigned.   

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Employment Details

Commute Seattle is committed to internal and market equity. The salary range for this position is $26.25-$32.15/Hourly. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee's performance, professional development, and increases in responsibilities and duties. 

Commute Seattle provides a comprehensive benefits package including but not limited to: 

100% employer-paid**

* Medical/Dental/Vision Coverage  

* Life Insurance 

* Long-Term Disability

* ORCA transit card

Paid Vacation 

Sick Leave in accordance with Seattle Sick & Safe   

Paid Holidays plus paid personal days 

First Choice Employee Assistance Program 

Flexible Spending Account (medical or dependent) 

Employer-Matched 401(k) Contribution with up to 5% Match

Commute Seattle is committed to providing reasonable accommodation to qualified individuals with disabilities and those who may require assistance due to medical conditions or limitations. If you are a qualified candidate with a disability or medical condition that may require accommodation during the application process or while performing the essential functions of the job, please inform us of your needs.

Minimum Qualifications

• 1-3 years of related employment, which may include client management, account management, transportation demand management, commute trip reduction, data analysis, consultative sales, transportation planning or another related field. 
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and projects involving internal and external stakeholders. 
• Proficiency in data analysis and visualization tools, including advanced Excel and PowerBI or Tableau  
• Experience cleaning, analyzing, and interpreting large datasets and communicating findings through dashboards and reports 
• Experience managing client relationships and communications. 
• Strong customer service orientation, with the ability to work independently and collaboratively to address complex or sensitive issues.  
• Ability to develop and deliver presentations, training, or other public-facing communications. 
• Excellent written and verbal communication skills, with the ability to communicate effectively and empathetically with diverse audiences. 
• Proficiency with MS Outlook products, Zoom, or another video conference platform. 

Desirable Qualifications 

• Experience with SQL, Python, R, or GIS tools 
• Working knowledge of Washington State’s Commute Trip Reduction law and city-mandated Transportation Management Programs. 
• Passion for sustainable transportation, including walking, biking, transit, and transportation affordability. 
• Experience engaging with multicultural communities, particularly BIPOC, immigrant, and English as a Second Language populations. 

Physical Requirements & Accessibility 

• Ability to work comfortably at a workstation, with options for ergonomic accommodation such as adjustable chairs, standing desks, or other equipment.
• Proficiency in using computer input devices such as keyboards and mice, or alternative input methods. 
• Capability to access and interpret information from computer screens.
• Excellent written and verbal communication skills for interacting with colleagues, clients, and partners in person, over the phone, and by video conference.
•  Ability to work in person in a downtown Seattle office environment with moderate noise levels and occasional interruptions and to attend local meetings and events as required.