Radio Communications Technician — Programming & Repair 

Action Ambulance | Home Base: Wilmington, MA
Coverage Area: Central New Hampshire through Western Massachusetts 

Action Ambulance is seeking a skilled, hands-on Radio Communications Technician proficient with Kenwood, Motorola, and Icom equipment. This position supports reliable EMS communications through radio programming, code plug development, troubleshooting, repair, and provider training materials. 

Responsibilities 

• Develop, maintain, and document radio code plugs and programming templates. 
• Program and configure portable and mobile radios, including channels, zones, scan lists, and operating settings. 
• Ensure all radios are identically programmed, with consistent channel names, zones, scan lists, and operating settings, where equipment capabilities and operational requirements allow. 
• Diagnose and resolve radio, antenna, power, audio, and connectivity problems. 
• Repair or replace defective components and coordinate outside service when needed. 
• Test equipment after programming or repair to confirm proper operation. 
• Maintain accurate equipment inventories, programming backups, and service records. 
• Develop clear training documents and quick-reference guides for EMS providers covering radio operation, channel selection, emergency features, and basic troubleshooting. 
• Travel between company locations to provide technical support and preventive maintenance. 

Qualifications 

• Demonstrated proficiency programming and servicing Kenwood, Motorola, and Icom radios. 
• Experience developing code plugs and using manufacturer programming software and cables. 
• Strong troubleshooting and repair skills with portable and mobile radio equipment. 
• Ability to use appropriate diagnostic tools and confirm equipment performance. 
• Strong organizational, documentation, and communication skills. 
• Ability to work independently and explain radio functions to EMS providers. 
• Valid driver’s license and ability to travel throughout the coverage area. 
• EMS or public safety communications experience preferred. 

Location & Travel 

The position’s home base is Wilmington, MA, with travel required throughout Central New Hampshire and Western Massachusetts. Company vehicles are available and/or fuel compensation is provided for approved work-related travel.