SUMMARY 

The Community Association Portfolio Manager I manages assigned condominium and community association relationships and serves as a primary or secondary contact for clients within the Community Association Banking Department. Working in collaboration with the Team Leader, Relationship Managers/Loan Officers, and Credit Officers, the role supports portfolio administration, client-service matters, financial and covenant analysis, annual reviews, and the preparation of credit recommendations. The Portfolio Manager I identifies emerging risks, recommends appropriate servicing actions for review, and escalates complex or higher-risk matters in accordance with bank policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Manage assigned community association relationships in collaboration with the Community Association Banking Team Leader and Relationship Managers/Loan Officers.
• Collect and analyze financial information, monitor loan covenants, conditions, and payment performance, identify trends and emerging risks, and prepare conclusions and recommended actions for review or escalation as appropriate.
• Manage covenant tracking and portfolio-monitoring activities for assigned relationships, maintain accurate information in the loan operating system, generate reports, and follow up on outstanding items.
• Perform financial and credit analysis and prepare credit recommendations for renewals, modifications, and new loan requests, subject to applicable review and approval requirements.
• Serve as a primary or secondary client contact, resolve routine servicing matters, assist with moderately complex matters, and escalate higher-risk, policy-related, or approval-related issues.
• Coordinate account-opening, digital-banking, and related client-service requests, resolving routine issues and partnering with internal teams on complex matters.
• Participate in client meetings with Relationship Managers/Loan Officers; communicate portfolio matters and coordinate follow-up on assigned action items.
• Coordinate with property managers, attorneys, environmental experts, engineers, accountants, and other vendors to obtain information and resolve portfolio matters.
• Review and coordinate requests to advance funds from lines of credit and loans in their advance period in accordance with approved terms and procedures.
• Ensure assigned loan files are complete, accurate, and current; maintain financial information in the loan operating system and resolve documentation exceptions.
• Complete annual and periodic reviews for assigned loans, including financial analysis, covenant compliance, identification of emerging risks, and preparation of risk-rating and servicing recommendations for review.
• Monitor assigned relationships for compliance with applicable lending regulations and internal credit policy; identify documentation or monitoring exceptions and coordinate timely resolution with internal partners.
• Recommend and assist with implementing improvements to loan operating systems, reports, controls, and portfolio-management processes.
• Support loan-file compliance and regulatory requirements within the assigned portfolio, including Regulation B and flood requirements, and coordinate resolution of exceptions.
• Work in collaboration with the Credit and Loan Servicing Departments as well as all areas of the Bank.
• Identify client needs and cross-sell opportunities and coordinate appropriate solutions with Relationship Managers and bank partners.
• Participate and assist in other applicable Community Association Banking activities.
• Ensure compliance, within area of responsibility, including Federal, State and local laws.

Consider this description to be the foundation of your job, not its boundaries.  Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

SUPERVISORY RESPONSIBILITIES 

None; may provide informal guidance and training to less-experienced portfolio associates.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• Bachelor’s degree or equivalent combination of education and experience.
• Two or more years of related experience in commercial lending, credit administration, loan servicing, or portfolio management.
• Experience supporting or performing financial analysis, covenant monitoring, annual reviews, credit recommendations, and client or portfolio servicing is preferred.
• Formal credit training, equivalent commercial credit experience, or the ability to complete a bank-sponsored credit program during employment is required.
• Experience with condominium or community association lending is preferred.

SKILLS

• Proficiency in Microsoft Excel and credit-spreading or financial-analysis tools.
• Strong analytical and credit skills, including the ability to interpret financial information, identify trends and emerging risks, and develop well-supported recommendations.
• Strong organizational and portfolio-management skills, with the ability to independently prioritize multiple relationships, assignments, and deadlines.
• Working knowledge of lending regulations, internal credit policy, and compliance requirements, including Regulation B and flood requirements.
• Proficiency using loan operating, portfolio-management, covenant-tracking, and document-management systems.
• Strong verbal, written, and interpersonal communication skills, with the ability to manage client and vendor relationships, communicate credit findings, and present recommendations to internal partners and management.

ADDITIONAL JOB REQUIREMENTS / ADA CONSIDERATIONS

The employee must be able to communicate effectively with internal and external stakeholders, including but not limited to, clients, prospects, employees, management, and external partners in person, by phone, virtually, and in writing; read, interpret, and prepare business, banking, regulatory, proposal, contract, and client documentation as applicable to the role; and apply business- and financial-related concepts, analysis, or calculations as appropriate to the role. Work is primarily performed in a professional office environment and may include client locations, meetings, presentations, conferences, association events, and other business development settings. The role requires regular use of a computer, phone, virtual meeting tools, and standard office technology; the ability to review screens and documents; occasional travel within the market area; and occasional lifting or moving of materials up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

KEY POINTS

Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

It has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws. 

At South Shore Bank, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. We believe in Shared success and We before Me. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

PAY RANGE DISCLOSURE 

The pay range for this position is $72,000 to $82,000 per year and is the lowest to highest salary South Shore Bank in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. 

EOE/F/M/Vet/Disabled.