The Mid-level Telecommunications Transition Coordinator will perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC as needed, problem identification and escalation, and coordinating circuit/service transitions from the legacy contract to the replacement contract(s).

Key Tasks and Responsibilities

· Utilize the Telecommunications   Service Support Team (TSST) master Transition Database, multiple government   systems and tools, and commercial vendor tools and reports to capture,   validate, track, and maintain currency of all inventory-related service   records transitioning off the legacy contract.

· Update spreadsheets and databases as   required to maintain customer and vendor POC, email, phone number, and site   information.

· Perform customer outreach including   educating customers on the scope, services, technologies, of new contracts   and advise agencies on transition planning activities.

· Assist in writing customer documents   required to identify their network requirements.

· Prepare and maintain customer   training documentation.

· Prepare customer service ordering   documents using DISA Direct Storefront (DDSF) and/or DISA Marketplace (DMP).

· Interface with DoD customers to   validate technical information such as type of service, bandwidth, equipment,   funding information, service point information, and approval routing   information prior to the submission of the Telecommunications Service Request   (TSR).

· Identify problems that could prevent   service dates from being met and escalate as required.

· Actively coordinate the scheduling   of service installations and cutover dates for each service.

· Telephonically participate in the   conference bridge during each cutover, help resolve basic impediments,   escalate more complex issues if necessary, and issue amended documentation as   required.

· Provide QA/QC review prior to TSR   submission.

· Provide Back-up support for their   associated Team Lead.

Education & Experience

· 1-3 years of customer service   operations

· High School Diploma

· Experience with DISA or DITCO order   entry tools such as Storefront, Marketplace, TIBI, etc. – desired.

· Requires working knowledge of   telecommunications transition projects, including customer coordination,   order entry, and scheduling.

· Requires excellent communication and   customer service skills.

· Requires experience using Microsoft   Access or Excel.

Certifications

· None required.

Security Clearance

· US Citizenship is required.    Candidates must undergo a favorably adjudicated National Agency
  Check with Inquiries (NACI) as a condition of employment.