About Us:
At Grand River Solutions, we are always looking to connect with exceptional individuals who are driven by purpose and motivated to make a difference. While we may not have an open position at this very moment, we are continually building a network of talented professionals who align with our mission: to deliver comprehensive, compassionate, and expert harassment and discrimination response and resolution services to schools, colleges, universities, and workplaces across the United States.

We believe that lasting change begins with committed people—and that is why we are intentional about cultivating a diverse team of collaborators, problem-solvers, and advocates. If you are passionate about promoting equity, safety, and compliance in educational or workplace environments—and you are looking to grow with a dynamic, values-driven organization that is shaping the future of institutional response systems—we would love to connect.

About the Opportunity

The Resolution Services Team provides expert support throughout the entire resolution process. Our team members help reduce the challenges of conducting investigations and live hearings by filling gaps in internal resources via on-site or remote. 

Under the direction of the Director of Resolution Services, the Senior Title IX–EEO–Civil Rights Investigator conducts impartial investigations and resolution processes involving allegations of sexual misconduct, harassment, discrimination, workplace misconduct, student code violations, and related matters involving students, faculty, or staff. Responsibilities include interviewing parties and witnesses, collecting and organizing evidence, and producing high-quality, timely investigation reports with clear fact-finding, credibility assessments, and policy analysis as applicable.

Senior Investigators are expected to follow client policies and GRS standards throughout the resolution process. Additional duties may include participating in hearings (as chair or panel member), drafting decision reports, supporting informal resolutions, or advising during proceedings. Strong writing, analytical skills, and adherence to deadlines are essential.

Summary of Responsibilities:

• Draft clear, accurate, and error-free correspondence related to complaint processing.
• Conduct prompt, thorough investigations, including developing investigative plans, identifying and interviewing witnesses, gathering and securing evidence, and maintaining detailed records.
• Engage in informal resolution processes, when appropriate, and document all steps in accordance with established procedures.
• Conduct interviews, take accurate notes, draft interview summaries, and ask appropriate questions to gather relevant information about alleged misconduct, discrimination, retaliation, or harassment.
• Assess and distinguish between directly related and relevant evidence.
• Prepare high-quality written investigation reports with timely, in-depth analysis, credibility assessments, and clear fact-finding.
• Participate in meetings, hearings, or grievance processes related to investigation outcomes; serve as a hearing officer or panel member as needed.
• Understand and follow Grand River Solutions’ standards for investigations, resolutions, and report writing, as well as the specific policies, procedures, and timelines of client institutions.
• Demonstrate independent judgment in determining lines of questioning, required documentation, and appropriate communications, with oversight and approvals as necessary.
• Maintain strict confidentiality and handle highly sensitive information in compliance with institutional, state, and federal regulations.
• Stay current on relevant laws and regulations, including but not limited to Title II, Title VI, Title VII, Title IX, Section 504, ADA, FMLA, VAWA, and the Clery Act.
• Maintain a professional demeanor and represent Grand River Solutions with integrity at all times.
• Complete additional duties as assigned, which may include drafting for colleagues, conducting informal resolutions, supporting appeals, or assisting with hearing processes.
• Occasional travel may be required.

Required Skills:

• Excellent investigative, research, analytical, and oral communication skills.
• Exceptional writing ability, with demonstrated experience drafting high-quality investigation reports.
• Strong interpersonal communication skills, including the ability to engage effectively via phone, email, and in person with parties, witnesses, clients, and colleagues.
• Proven ability to thrive in a fast-paced environment and quickly grasp complex issues with accuracy.
• Demonstrated commitment to and experience working in diverse and inclusive environments, particularly with individuals from varied racial, ethnic, and socioeconomic backgrounds.
• Ability to build rapport and collaborate effectively with faculty, staff, students, and external partners.
• Highly self-motivated with the ability to work independently, manage competing priorities, and meet deadlines.
• Exceptional organizational skills and meticulous attention to detail.
• Collaborative team player with strong interpersonal skills.
• Creative, flexible, and resilient when approaching complex challenges.
• Strong work ethic and consistent productivity.
• Willingness and ability to work evenings or weekends when needed.
• Familiarity with relevant laws, regulations, and guidance affecting educational institutions, including Title IX, Title VI, Title VII, Section 504, ADA, FMLA, VAWA, FERPA, and related frameworks.
• Proficiency with Microsoft Word, Excel, PowerPoint, Adobe, Google Workspace (Gmail, Docs), and similar tools.

What We are Looking For:

• Five or more years of investigative experience, with a focus on Title IX, sexual misconduct, civil rights, or related discrimination complaints—or equivalent relevant experience.
• At least two years of on-campus experience in a K–12 or higher education setting.
• Bachelor’s degree from an accredited institution.
• Submission of a writing sample and successful completion of a writing assessment and reference check for candidates under consideration.

Nice to Haves:

• Experience conducting administrative (campus) hearings.
• Experience in conflict management.
• Two or more years of experience in a relevant campus role.
• Training in investigation techniques.
• Training in Title IX, Title VII, Civil Rights Investigations, trauma-informed practices, and sexual assault investigations.
• Experience developing and delivering training.

Salary
GRS has different base pay ranges for different locations within the United States, which allows us to pay employees competitively and consistent with different geographic markets. Compensation offered will depend on various factors in addition to location of primary residence, such as job level, complexity and responsibility required by the role, knowledge, job duties and requirements, relevant experience, and skills.    
 

The pay range for this position in the San Francisco Bay Area, Los Angeles, and New York City is $136,500 - $168,000 or those who are elsewhere in California, the range is $84,000 - $152,300. For those based in Colorado, the range is $84,000 - $152,300. For those based in Washington State, the range is $84,000 - $152,300.  As noted above, all of these pay ranges depend upon specific location, knowledge, relevant experience, background, and skills.   

Benefits 

• Medical, dental, and vision coverage starting on Day 1  
• Life and disability insurance  
• Employee Assistance Program (EAP)  
• Competitive pay  
• Remote work environment (occasional travel may be required)  
• Home office setup support  
• Employee referral program  
• 401(k) plan  
• Unlimited paid time off (PTO)  
• Flexible work schedule with autonomy to set your own hours (availability required during core hours to meet with internal and external stakeholders and fulfill service needs)    

Equal Opportunity Statement:

Grand River Solutions is an Equal Opportunity Employer. Applications from women, minority and under-represented group members, veterans and individuals with disabilities are encouraged to apply.

Accommodation:

If you require a reasonable accommodation for a disability for any part of the employment process, please contact hr@grandriversolutions.com.