When senior leaders connect across classified networks, the call cannot drop. As QBE's VTC Engineer at Quantico, you will own the infrastructure that makes secure video collaboration possible, from bridges and codecs to the STIGs that keep it all compliant.

QBE is seeking a VTC/AV Engineer to engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. You will manage VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system codecs and endpoints, and scheduling and monitoring; provide Tier II/III resolution for escalated VTC incidents; maintain VTC Service Readiness to the PRS availability standard; lead VTC site surveys and installation projects; and ensure VTC systems are STIG-compliant and RMF-ready. As a TS/SCI privileged user, you will support classified VTC on SIPRNet and JWICS. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

If you are an engineer who can read a SIP trace, design a room, and keep an executive call flawless, we would like to talk with you.

About QBE, LLC

 

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued. 

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THIS IS AN ONSITE ROLE IN QUANTICO, VA (RKB) WITH UP TO 10% OF TRAVEL INVOLVED.

What you will do

• VTC Infrastructure: Engineer, administer, and maintain VTC infrastructure across enclaves: bridges and conferencing servers, management and scheduling platforms (e.g., TMS), Expressway traversal, room system codecs and peripherals, and integrations with Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect.
• Unified Communications: Administer and maintain enterprise unified communications infrastructure, including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, voice gateways, and session border controllers, across multiple security enclaves.
• Tier II/III Engineering: Provide Tier II/III engineering resolution for escalated VTC and voice incidents, analyzing call detail records, traces, SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint and network behavior to determine root cause and implement permanent fixes; coordinate with the VoIP Engineer and network teams.
• Service Readiness: Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.
• Site Surveys & Room Design: Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes, assessing power, networking, cabling, QoS, and A/V requirements, and produce formal findings reports and Project Installation Plans for Government approval.
• Installation & Testing: Design, plan, and lead the installation, configuration, and testing of new or replacement communications equipment, coordinating with network engineering, facilities, security, and technicians and validating results against acceptance criteria.
• Security & Compliance: Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS, and provide VTC availability data for the Customer Support Metrics Dashboard.

What you bring
Must have: 

• Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
• Must be a U.S. Citizen.
• Must have an Active Top Secret Clearance with SCI eligibility (favorably adjudicated T5/T5R) to start.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Minimum of 3 years of experience in engineering and administering enterprise unified communications (VoIP and VTC) infrastructure.
• Hands-on administration experience with Cisco Unified Communications Manager, Unity Connection, and Expressway or equivalent, and with Cisco and/or Poly VTC infrastructure and endpoints.
• Strong knowledge of voice/video protocols (SIP, H.323, MGCP, RTP/SRTP), dial plan design, IP networking, and Quality of Service implementation.
• Experience applying DISA STIGs to communications systems and remediating vulnerabilities identified by ACAS/Nessus.
• Experience executing changes through a formal Change Management process and performing work in scheduled maintenance windows.
• Ability to participate in an after-hours on-call rotation and support Saturday maintenance windows.
• Strong analytical, documentation, and communication skills.
• Experience supporting secure VTC on SIPRNet and/or JWICS.

What makes you stand out

• Possess and maintain a current DoD 8570/8140 IAT Level II baseline certification (e.g., CompTIA Security+ CE, CySA+, GSEC, SSCP, or CCNA-Security).
• Experience supporting Department of War (DoW) or Intelligence Community communications on NIPRNet, SIPRNet, and JWICS, including secure VTC and DISN/DSN connectivity.
• Experience with contact center technologies (e.g., Cisco UCCX/Webex Contact Center) supporting a high-volume service desk.
• Experience with Cisco Webex, Microsoft Teams Phone, Zoom for Government, Adobe Connect, or hybrid collaboration integrations.
• Experience with eMASS, STIG Viewer, SCAP tools, and RMF documentation for communications systems.
• Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.
• Experience supporting DoW Mobility Classified Capability (DMCC-S) or other secure mobile voice solutions.

Physical Requirements 

• Ability to remain in a stationary position for extended periods while working at a computer. 
• Ability to communicate effectively through virtual and in-person meetings. 
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements. 
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position

Equal Opportunity Employer

QBE, LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

QBE is committed to providing reasonable accommodation to qualified individuals with disabilities.  

Compensation & Benefits

The projected compensation range for this position is $80,000.00 - $83,000.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (for remote opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, QBE invests in its employees beyond just compensation. QBE's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.