Performs intermediate technical work receiving and processing permit applications, preparing and maintaining associated records and files, and related work as apparent or assigned. This position is designated as essential during emergency or disaster situations. Work is performed with moderate supervision from the Permitting Supervisor.

Essential Job Functions

• Answers telephone; greets visitors; responds to inquiries and complaints; forwards calls or visitors to appropriate parties; operates office equipment; performs clerical, typing, and filing tasks.
• Assists the public in completing and submitting applications; assists other staff as needed.
• Verifies accuracy of permit applications; processes permit applications; issues building permits; reviews permit for completion prior to issuance of certificate of occupancy.
• Schedules inspections; enters information into the permitting software system.
• Types general correspondence, certificates of occupancy, certificates of use, and other materials from rough draft, copy, or verbal instructions.
• Prepares and maintains files, permits and records; prepares reports for Licensing Board Agents.
• Receives fees for permit applications; reconciles and balances fee receipts, prepares reports, and submits to Finance for processing, as needed.
• Participates in team meetings and training opportunities as a permit technician and to learn about other department functions and responsibilities.
• Promotes and demonstrates organizational culture, core values, and leadership philosophies consistent with, or complementary to, Town administration.
• Adheres to policies and procedures established by the Town.
• Performs work during emergency or disaster situations as necessary, upon request, or as assigned by the Town Manager.
• Performs other duties as assigned.

• High school diploma or GED and moderate (1-3 years) experience in administrative support work involving contact with constituents, ideally in a public or government setting, or equivalent combination of education and experience.
• Possession of an appropriate driver’s license valid in the State of North Carolina.
• Possession or ability to obtain Notary Public license within one year of hire.
• Possession of ICC Permit Technician Certification within one year of hire.

Knowledge, Skills, and Abilities

• General knowledge and ability to process permits in a timely and accurate manner.
• General knowledge of standard office procedures, practices, and equipment.
• General knowledge of departmental programs, policies, and procedures.
• General knowledge of functions of other Town Departments and entities that are associated with the construction and permitting process.
• Some knowledge of building inspection procedures.
• Ability to provide a high level of customer service and guide permit applicants through the application process, sometimes under high stress situations.
• Ability to work cohesively in a diverse team environment.
• Ability to complete work independently and apply critical thinking to processes.
• Ability to take and maintain detailed notes, to supplement existing guidance and processing standards and procedures.
• Ability to perform a considerable volume of detailed record work.
• Ability to type accurately and at a reasonable rate of speed.
• Ability to use Excel spreadsheets, Microsoft word, Sharepoint, and other necessary software.
• Ability to learn the Town’s Evolve permitting portal.
• Ability to establish and maintain effective working relationships with Town officials, associates, contractors, developers, and the general public.

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.