HVAC Install Manager

Company: Total Comfort Services
Location: Ormond Beach, FL
Job Type: Full-time | In person
Reports To: General Manager / Operations Manager

About Us

Total Comfort Services is part of Seacoast Service Partners, a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

Total Comfort Services is seeking an experienced HVAC Service Manager to lead our service and maintenance technicians, provide technical guidance, and oversee daily department performance. This role combines hands-on HVAC expertise with team development, customer service, and operational management to deliver quality work and support profitable growth.

What You’ll Do

• Lead service and maintenance technicians, coordinate daily workloads, and keep scheduled calls and backlogs current.
• Provide technical troubleshooting support and assist the Sales and Installation Departments with complex HVAC questions, equipment startup, and service issues.
• Inspect selected completed service and installation jobs for workmanship, efficiency, proper procedures, and customer satisfaction.
• Develop technician training plans, coordinate NATE and manufacturer training and testing, and report quarterly on training and certification progress.
• Conduct semiannual technician performance evaluations and hold team meetings at least monthly to review results, address challenges, and recognize achievements.
• Support recruiting, initial interviews, hiring, and onboarding in coordination with management and company screening procedures.
• Resolve customer concerns professionally and coach technicians on clear communication and service recommendations.
• Promote appropriate repairs, replacement opportunities, lead generation, and Energy Savings Agreements based on customer needs.
• Monitor department productivity, labor utilization, travel time, and costs; review performance and job records with the General Manager weekly.
• Review service invoices, technician time records, and material and equipment documentation for accuracy and completeness.
• Coordinate parts needs with the Parts Coordinator, verify truck inventory monthly, and oversee proper storage and use of equipment and materials.
• Coordinate vehicle maintenance with Fleet Maintenance and monitor fuel usage, GPS activity, and vehicle condition.
• Maintain technical reference materials, share manufacturer updates, and ensure compliance with applicable codes, safety standards, and company procedures.
• Help technicians use required software and electronic tools, and work across departments to keep jobs moving efficiently.

What Success Looks Like

• Quality repairs and installations with fewer repeat callbacks.
• Technicians who develop their skills, maintain required certifications, and meet performance expectations.
• Satisfied customers and timely resolution of service concerns.
• An organized service schedule, accurate records, and well-stocked vehicles.
• Department performance that supports established productivity, profitability, and customer retention goals.

Required Qualifications

• Strong HVAC technical experience, including installation, troubleshooting, repair, and maintenance.
• Demonstrated ability to lead, coach, train, and evaluate technicians.
• Strong understanding of applicable HVAC codes and safe work practices.
• Excellent organizational, written, and verbal communication skills.
• Ability to resolve customer complaints and handle employee concerns professionally.
• Experience coordinating service workloads, inventory, and operational priorities.
• Ability to review invoices, labor records, material costs, and department performance reports.
• Proficiency with service software, electronic tools, and basic computer applications.
• Valid driver’s license and ability to maintain eligibility to operate a company vehicle.
• Ability to pass a background check and pre-employment drug screening.

Preferred Qualifications

• Previous HVAC service management or field supervision experience.
• Experience coordinating NATE or manufacturer-specific technical training.
• Experience supporting service agreement programs and technician sales development.
• Experience working across service, installation, sales, warehouse, and administrative teams.

What We Offer

• Competitive base salary based on experience and qualifications.
• Company vehicle for business use.
• Paid time off in accordance with company policy.
• Ongoing technical and leadership development.
• Opportunities for growth within Seacoast Service Partners.

Total Comfort Services and Seacoast Service Partners are Equal Opportunity Employers.