General Summary: The position of Director of Information Technology is established to direct, plan, organize and control all activities of the Information Technology Department and to ensure the effective, efficient and secure operations of all computer and voice technology and processing systems.

Positions reporting to this position: Information technology and voice systems personnel.

Duties and Responsibilities(functions considered essential are marked by an *):

• *Recommends and plans information technology to support and meet company objectives based on research and evaluation
• *Directs implementation and execution of new/upgraded information systems via well-defined plans including procedures, deadlines, and accountability.
• *Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment.
• *Ensures users/customers are provided professional, courteous, and timely support and service.
• *Structures, leads, trains, and develops IT staff for maximum effectiveness.
• *Stays abreast of trends and regulations to ensure effectiveness and compliance.
• *Develops and maintains company Technology Disaster Recovery Plan.
• *Develops/selects and conducts user training on an as-needed basis.
• *Establish strategic partnerships and relationships with key IT suppliers and consultants.
• *Develop and track performance metrics to monitor system performance and progress on IT projects
• Performs other incidental and related duties as required.

Educational Requirements: Bachelor's degree in Business Administration, Computer Science or related field or an equivalent of education and experience

Required Certification/Licensure: None

Experience Requirements: 8-10 years of information technology experience to include systems development, assessment, and implementation as well as 3 or more years experience in a managerial role. Additionally, the incumbent will have a wide range of knowledge and experience with various software and hardware platforms, data warehousing and systems compatibilities and migrations. Strategic thinker with a focus on using technology to help create value. Demonstration of ability to work successfully with customers, suppliers, and employees and provide leadership in a team environment. 

Knowledge/ Skills: 

The employee must have advanced leadership skills and excellent strategy and planning abilities; advanced knowledge of Information systems development and implementation; and advanced skills in problem analysis and problem resolution at both a strategic and functional level. Specific knowledge/ skills are the following:

Service Delivery Objectives:

• Desktop Support
• Messaging
• Data Backup
• Monitoring 
• Documentation
• Network
• Project Planning
• Database Development

Physical Demands:

The employee must be able to work in a standard office environment and operate a computer, and may occasionally need to lift and/or move up to 25 pounds. 

Working Conditions: Standard office environment.

Travel: Minimal (less than 25%) based on business needs

Position Interacts With (indicate internal and external contacts):

This position interacts with a wide range of internal and external contacts including; employees, customers, sub-contractors, vendors and suppliers of goods and services.