About Retail Control Systems (RCS)

Founded in 1987, RCS specializes in retail management software and hardware solutions. RCS has built a reputation for finding specialized business management solutions that help businesses gain complete control over their operations and finances. From daily sales management to inventory control, RCS has the experience and expertise across the full range of retail industries to meet the unique needs of any business. RCS has been providing superior customer service, exceptional quality, and innovation to the retail community for over 35 years.

We pride ourselves on cultivating a fun, energetic, collaborative, and hard-working environment where great people thrive.

Our Core Values 

In order to contribute to RCS's award-winning sales and customer service, all employees live by our Core Values:

• Do the right thing
• Be fun to work with
• Take ownership 

Job Overview

Retail Control Systems (RCS) is seeking a detail-oriented, proactive, and genuinely nice Administrative Operations Specialist with a great personality to join our team in Lebanon, NH! We offer a hybrid setup with part-time or full-time flexible scheduling. We pride ourselves on having a fun, energetic, and hard-working environment where great people thrive. In this role, you will play a key part in supporting daily business operations, assisting with HR and payroll, and keeping our office vibe positive and organized. The ideal candidate brings enthusiasm, takes pride and ownership in their work, and loves collaborating with a fantastic team!

Key Responsibilities

• Company Culture & Vibe: Bring a warm, welcoming personality to help champion a strong, inclusive, and fun company culture, including helping organize company activities and serving as the lead on event and company communications.
• Event & Travel Planning: Lead the planning and execution of corporate events to ensure they run smoothly (which may occasionally occur outside core company hours) and serve as the go-to person helping employees with travel planning.
• Administrative & Office Support: Manage day-to-day office operations at our corporate location, maintaining a welcoming environment for visitors, clients, and team members.
• HR & Onboarding Coordination: Assist with onboarding documentation, benefit communications, employee queries, and self-service portal (Paylocity) administrative tasks.
• Payroll Administration: Process payroll accurately and on schedule, manage timekeeping and PTO requests, work with Controllers to make sure all payroll liabilities are reconciled, and respond to employee payroll queries.
• Policy & Procedure Documentation: Help document and organize policies and procedures for internal employees, including managing internal sites to keep employees informed of all company policies and procedures.

 Qualifications 

• 2+ years of experience in administrative support, business operations, or office management.
• Proficiency with HR, payroll, or operational software systems (e.g., Paylocity, Zoho, CRM tools).
• A warm, friendly, and approachable personality with strong written and verbal communication skills.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities effectively.
• Demonstrated ability to maintain confidentiality and handle sensitive HR and financial information with discretion.
• Hands-on experience processing employee payroll, managing timecard/PTO records, and assisting with HR database maintenance.
• Proven track record of taking initiative and driving tasks to completion independently.