General Manager - Sports Complex Operations

Reports To: Executive Leadership Team
Employment Type: Full-Time Exempt + Benefits (Healthcare, 401k, PTO) 

Mission Statement: The mission of Paragon Star is to bring people together by offering a one-of-a-kind destination for our community with sports & recreation, dining, entertainment, lodging, office and living options in one convenient location.

Company Values: The Company will conduct its business honestly and ethically in all locations where it operates. We strive to improve the quality of our services and operations and maintain a reputation for honesty, fairness, respect, responsibility, integrity, trust, and sound business judgment. Our managers and associates are expected to uphold high standards of business and personal integrity, reflecting our commitment to ethical business practices.

Job Summary: 

The General Manager - Sports Complex Operations is responsible for daily leadership, operational excellence, financial performance, facilities management, food/beverage operations and guest experience. The General Manager will lead a multidisciplinary team, collaborating with customers, community partners, stakeholders, vendors and governing bodies to enhance the facility's reputation as a premier sports, recreation, entertainment and event destination. The ideal candidate is a servant leader who combines business discipline, operational expertise, facilities knowledge and customer-focused leadership to deliver safe, efficient, and exceptional sports and entertainment experiences while driving financial performance and long-term organizational growth.

Essential Duties and Responsibilities:

Leadership & Strategic Management

• Provide overall leadership and direction for all Sports Complex operations and Village facilities.

• Develop and implement strategic goals, operational objectives, and annual business plans.

• Create a culture of accountability, collaboration, safety, excellence, and customer service.

• Establish and maintain positive relationships with customers, tenants, community stakeholders, governing bodies, sponsors, and partners.

• Lead department directors/managers and their operational teams to achieve organizational goals and performance objectives.

• Analyze operational performance and identify opportunities for improvement, efficiency, and growth.

• Represent the organization at industry events, community functions, meetings, and stakeholder engagements.

• Drive continuous improvement initiatives and foster employee engagement and development.

Financial & Business Operations

• Oversee facility financial performance, maintaining existing revenue streams, pursuing new business opportunities, managing expenses and growing profitability.

• Ensure proper purchasing, procurement, contract administration and budget reviews.

• Negotiate and manage vendor agreements, service contracts and operational partnerships.

Sports Facility Operations & Maintenance

• Direct all aspects of facility maintenance, grounds operations and property management.

• Ensure the safety, appearance, readiness, and functionality of all buildings, fields, playing surfaces, equipment, parking areas, landscaping, sculptures and public spaces.

• Oversee, implement, and maintain preventive maintenance programs for athletic fields, field-marking operations, natural-grass areas, parking lots, exterior lighting, structures, plumbing and electrical systems, furnishings, irrigation systems, and operational equipment.

• Conduct routine facility inspections of fields, goals, nets, benches, field equipment and machinery.  Develop action plans to address deficiencies.• Coordinate facility improvements, renovations, capital projects and expansion initiatives.

Event Operations & Guest Experience

• Oversee the planning, coordination, and execution of sporting events, tournaments, community programs and events which are hosted in and around the sports complex.

• Ensure facilities are event-ready through effective scheduling, setup, conversion and operational planning.

• Serve as an escalation point for facility issues with event organizers, customers, tenants and service providers.

• Deliver a world-class customer and guest experience for athletes, teams, spectators, sponsors and vendors.

Risk Management & Safety

• Develop and enforce safety procedures, emergency response protocols and risk management practices.

• Ensure compliance with OSHA regulations and all local, state and federal safety requirements.  

• Conduct periodic safety training ensuring staff are educated about safety protocols.

• Oversee incident response efforts and ensure reporting procedures are established/implemented.

Human Resources & Team Development

• Recruit, hire, train, develop, and retain high-performing team members.

• Provide leadership and supervision for complex full-time staff, part-time personnel and service providers.

• Conduct performance evaluations, coaching, succession planning and professional development activities.

• Foster a positive workplace culture focused on teamwork, accountability, continuous education and service excellence.

Client, Vendor & Community Relations

• Build and maintain productive relationships with tenants, governing bodies, sports organizations, schools, community groups, vendors and contractors.

• Serve as an escalation point of contact for facility users and external stakeholders.

• Coordinate with sports organizations, event promoters, tourism organizations, and community partners to maximize facility utilization.

• Ensure service agreements and contractual obligations are fulfilled.

Education/Experience/Skills:

• Bachelor's Degree in Business Administration, Sports Management, Facilities Management, or related field

• Minimum 10 years of proven and successful leadership experience within sports, recreation or facility operations.

• Experience overseeing maintenance, event operations and facility services.

• Experience in assessing business risk management and physical safety compliance protocols.

• Experience with client relations, contract management and vendor oversight.

• Strong and proven team leadership, coaching and staff development skills.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office products.

• Ability to work effectively in a fast-paced, dynamic environment.

Physical Requirements & Work Environment:

• Work performed in both indoor and outdoor environments exposed to varying weather conditions.

• Ability to stand, walk, bend, lift up to 50 lbs. and move through large facilities for extended periods.

• Periodic evening and weekend on-site supervision required.

Compensation Range:  Overall compensation package (Salary + Benefits) will be commensurate with experience.