About the Role

Full/Part time: Full time

Experience Level: Entry to Experienced

Safety Sensitive: No 

A Snapshot of Your Day

As a Warranty Specialist you will work in a team environment providing technical support, part numbers and warranty information to service providers, manufacturer representatives, equipment dealers, and end users.  You are a self-starter who can work in a fast-paced environment and possess an excellent work ethic.

How You’ll Make an Impact

· Stay up-to-date and follow all Quality System procedures related to this job. 

· Provide professional warranty support by phone, fax, mail, or email.

· Maintain Warranty Processing interface.

· Process payments for warranty claims and maintain customer accounts.

· Coordinate with the Company’s Authorized Service and Parts Distributors (ASAPD) to schedule service and maintenance appointments, troubleshooting malfunctions, and identify and order parts.

· Interface with sales, field support, shipping, manufacturing, inventory control, and finance to coordinate and ensure delivery of product.

· Ensure timely escalation of warranty support requests when reasonable troubleshooting efforts have been exhausted at the first level.

· Focus on warranty reduction efforts by communicating warranty component failures with the supervisor. 

· Responsible for traceability, all associated paperwork, and record keeping. 

· Adhere to all departmental and company-wide safety and procedural policies. 

· Notify supervisor of any quality, production, or shipping problems.

· Work directly with Distributors to maintain our payment timeline for warranty claims.

· Provide warranty reporting for specific model or chain groups as needed.

· Provide data mining of reports and present this information as required at internal meetings or with Chain accounts directly.

· Trend failures by product/part/region & report to management.

· Assist with KPI Reporting of cycle times/approval rate/top failure models / warranty spend.

· Assist with other responsibilities to support business needs as they are assigned.

What You Offer

· High school diploma or general equivalency degree required. 

· Strong technical background with commercial cooking equipment preferred. 

· Associates degree is preferred.

· Physical requirements: Minimal lifting (15lbs), Max (35 lbs) in a quiet to moderate noise level. Office equipment such as computers, phones, photocopiers, filing cabinets and fax machines are routinely used.

Who is Pitco Frialator?

With a century-long legacy, Pitco continues to redefine equipment design for the finest fried foods, inspired by the groundbreaking Pitco Frialator patented in 1918. As the world leader in commercial frying systems, Pitco supplies restaurant chains, hotel kitchens, and institutional customers across the Americas, Europe, Middle East/Africa, and Asia/Pacific.

Rewards/Benefits

· Medical, dental and vision coverage 401(k) plan with company match of 50% up to 4% of contribution Supplemental life insurance MetLife supplemental products Flexible Spending options

The company also provides the following at no cost to you:  

· Basic Term life insurance coverage 

· Short­ and Long-term disability insurance

· Tuition reimbursement without a tuition cost cap 

· Safety shoes, safety prescription glasses and gym membership reimbursements

Pitco Frialator is an Equal Opportunity Employer

See above