Job Summary:

As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant. 

Duties/Responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude. 
• Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times. 
• Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests. 
• Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed. 
• Assist in coordinating reservations, ensuring all relevant information is recorded accurately. 
• Escort guests to their tables, presenting menus and informing them of daily specials and promotions. 
• Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover. 
• Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner. 
• Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary. 
• Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information. 
• Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations. 
• Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements. 
• Assist with cashiering duties, including handling cash transactions and processing payments accurately. 
• Stay updated on current promotions, events, and offerings to provide accurate information to guests. 
• Perform other duties as assigned by the management team to support the smooth operation of the restaurant. 
• Performs other related duties as assigned. 

Required Skills/Abilities:

• Proven experience in a customer service role, preferably in the hospitality industry. 
• Excellent interpersonal and communication skills, with the ability to provide exceptional customer service. 
• Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor. 
• Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively. 
• Attention to detail and a high level of accuracy in handling guest information and seating arrangements. 
• Knowledge of food and beverage menus, including allergen information, is a plus. 
• A positive and team-oriented attitude, with a strong work ethic and a willingness to learn. 
• Must be able to work flexible hours, including evening, weekends, and holidays. 
• Must have a valid Food Handlers Certification  
• Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity 

Education and Experience:

• Must be at least sixteen years old. 
• High school diploma or equivalent (preferred). 
• Previous experience in a high-volume restaurant environment is preferred. 

Physical Requirements:

• Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching. 
• Must be able to lift at least 15 pounds. 

Benefits & Perks:  

• Accrual up to 40 hours of PTO  
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones  
• Corporate Shoe Program through Shoes for Crews and Skechers  
• Competitive Pay  
• Flexible Scheduling  
• 401(k)  
• Full – Time employees are eligible for the following additional benefits:  
• Medical & Prescription  
• Dental & Vision 
• Health Saving Account (HSA) 
• Wellness Program   
• Discount Pet Care Plan