Location: Boston, Massachusetts

We are seeking a highly motivated and skilled Field Technician to join our growing team. This position is responsible for installing, supporting, troubleshooting, and maintaining technology infrastructure and point-of-sale (POS) systems at customer locations nationwide. The ideal candidate will combine strong technical installation capabilities with excellent customer service and problem-solving skills while serving as a key liaison between field operations, project management, customers, and technical support teams.

This role requires extensive travel, up to 100% and the ability to work independently while supporting large-scale technology deployments, low-voltage installations, and field service initiatives.

Responsibilities:

• Install, configure, troubleshoot, and support point-of-sale systems, networking equipment, peripherals, and low-voltage infrastructure.
• Install and terminate CAT5e/CAT6 cabling, data jacks, patch panels, surface mount boxes, faceplates, and associated hardware.
• Build and organize telecommunications closets, including racks, patch panels, cable management systems, grounding systems, and cross-connects.
• Install and support fiber optic and copper cabling solutions.
• Perform equipment replacements, upgrades, repairs, and preventive maintenance.
• Conduct site surveys and assess installation requirements before project implementation.
• Participate in customer technology rollouts.
• Serve as a technical resource for field escalations and provide support to technicians and project teams.
• Diagnose and resolve hardware, software, cabling, and connectivity issues.
• Identify active voice and data circuits and verify operational readiness.
• Attend GC led safety meetings as required by job site.
• Communicate project status, installation challenges, site issues, and scope variances to internal stakeholders and customers.
• Escalate complex technical issues while maintaining clear communication with internal teams and customers.
• When not travelling, assist in supporting technical project tasks, procedural documentation updates, and service calls

• 5+ years of experience in field service, low voltage installations, POS systems, networking, telecommunications, or technology deployment.
• Experience installing and troubleshooting structured cabling systems.
• Strong understanding of networking fundamentals, cabling standards, and endpoint devices.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Valid driver's license and ability to travel extensively.
• Ability to work flexible schedules, including evenings, weekends, and overnight travel as project needs require up to 100%
• Experience with Procore and Company Cam preferred

Values & Expectations

1. Provide Extraordinary Customer Service

2. Commit to One Another

3. Be Resourceful

4. Act as a Trusted Advisor

5. Maintain Product Strength

6. Cultivate Innovation & Creativity

7. Preserve Fiscal Responsibility

8. Promote Wellness

9. Ensure Team Satisfaction

10. Advocate Philanthropic Service